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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 497 Showing 9,921-9,940 of 18,775 reviews
  • Rated 5 out of 5 stars

    The only way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad deliver and set up a 65" Samsung 4K UHD set and couldn't be happier with the service. The guys showed up were friendly knowledgeable and did a great job. Why risk your back and dropping your new set when the Geek Squad can do it . Well worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geeksquadlg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stephen was great. What an employee. Totally knowledgeable, did eveything perfect and went through all settings. Would hire him in a minute. Wish I had him for all odd jobs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best way to update and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not knowing the best way to set up and connect my speaker system to the rest of my entertainment, I chose to have the Geek Squad re wire and set up everything. It was the best $$ I spent - no stress, no wasted hours and misconnections, just a job done w/ the experience of the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed our 65|" TV did A great job. They were very professional I would use them again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad was very efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly and knew how to do their job. My problem is that they went through the sit up so fast that I really don't know how to find and do some of the things they did, like turn on and use the blue ray system, find the source settings in order to switch to my outdoor antenna, how to utilize the 4K feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two employees were able to mount the TV with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    George & Jason Were Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and took everything quickly! They were kind and friendly! BEST SERVICE EVER!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job getting my TV set up. I didn't need a mount but they connected the sound bar, the 4K Player, and the Directv. They were able to get the Directv remote and the TV remote to work together. They were professional and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service getting my TV to connect to my internet. I have an older smart TV so had some issues getting the connection to work. Geek Squad was able to get streaming working on my TV and now I also have Roku. I would definitely call them again when I need assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional, courteous and knowledgeable. They made the installation a smooth process and answered all questions. Top notch!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would def recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish the technician could do other stuff in my house.... he knew what he was doing....Guy was great... he installed 2 ring doorbells no problem, a 60 inch tv and a nest thermostat (that no one else could figure out how to do) tech went above and beyond

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helpful great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hung flatscreens in minutes that would have taken me hours, and ability to handle wide screens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    highly recommend to anyone who doesnt have help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional i was a bit nervous when they were unboxing the tv and attached the desk top stand but thats just me and my anxiety lol. they did an excellent job that i wouldn't have been able to do by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived promptly, calling AND emailing me prior to arriving. Helped with unboxing and setup proving helpful. Hauled away all boxing material and my 4 year old QLED Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were terrific.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected everything quickly and competently and answered all my questions clearly and in language that I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing the mount into the drywall over my fireplace and mounting the TV, the Geek Squad guys hooked it all up and did a great job. They got all the inputs back into the correct spots and everything works perfectly. I'm very pleased with the service and professionalism of the Geek Squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my new 65" vizio tv was on time and very good at explanning things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wall-mount screen was hard work. Your agents were fast and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They go above and beyond!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was a breeze. They made everything simple and easy. They made sure we were comfortable with the products and were extremely patient with answering all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad member installed my TV and connected everything, making sure I could operate the correct remotes when needed. He was very clean, on time, called when he was on his way, and did an overall great job.

    I would recommend this to a friend