Customer Ratings & Reviews

Technicians were efficient, timely and courteous during setup

The Geek Squad agents were very friendly and efficient. They successfully improved my home wifi, as well as finishing installing my televisions. They were also able to answer my questions about using Alexa and the various remotes.

The two techs that set up my LG C2 65 inch TV were excellant. They explained all aspects of th TV including the new remote.

Very knowledgeable, helpful and pleasant. Very satisfied with service, and highly recommend

The agent set up my tv and helped install everything and showed me how to use the remote etc. He was very helpful.

You have 2 great employees, You don't find the personal service at many of your competitors !!! Recommend Highly the 2 you sent to deliver and install my new 75" LG TV. They were very helpful, answered all my questions !!!

My installation went very smoothly the technician instructed me I purchase the wrong wall mount, do to weight and size but had a back up right there for me and I save money on that wall mount.

The agent connected everything to all devices and told me how things worked. I have been somewhat confused on a few things and did have to call for help a week later. I think that is my problem I am not good with new devices.

Quick, efficient TV installation. Arrived within projected time period.

Technician very polite, punctual and quite helpful in answering questions about the TV and the service.

The Geek Squad agents installed my tv to my cable and quickly adjusted the set. They were very professional and polite. I would recommend them to anyone.

The technician installed my TWO TVs and stayed for almost an hour while I worked with Direct TV to set up the receivers. He was patient and clearly explained all of the bells and whistles on my new TVs. He's my rock star!

The TV was placed where I wanted it (no wall mount), hooked everything up to Cable, and answered my hundreds of questions. Both Men were wonderful!! Thank you for a wonderful experience.

They did a great job! They went above and beyond what i would expect. Thank you Geek Squad.

Install and connected well. Cable and CCTV connections tested before leaving and data was flowing well.

Awesome service. Quick, efficient and handled themselves very professionally.

Very friendly and efficient technicians. They worked quickly yet took time to be sure I understood my new tv. Great suggestions for utilizing more total tech services.

The agents came in and set the tv up, hooked up all the sound equipment, etc. they made sure everything was working and that we knew how to work everything before they left. Great job. Always easier to have them come hook it all up and it’s done right.

The Geek Squad from Riverbank did a great job. The previous sub contractor sent by Best Buy had damaged my TV. The Geek Squad Team was excellent. I will never accept anyone who is not an employee of the Geek Squad again.

The young men who delivered and set up my tv were excellent. They were knowledgeable, courteous and punctual. I would recommend them. The three stars are because of policy and lack of communication among staff members. Bb advertises free delivery but then charges 149.99 to unbox and set up. While discussing this charge (with 2 different associates And the manager) they assured me that moving my older tv to a different room was included in the 149.99. However, upon delivery I was told that there was ANOTHER charge of $25.00 to move the old tv, which I paid over protest. I was caught between a rock and a hard place so had to do it. These charges should be BOLDLY displayed, and there should be communication and consistency between staff members. I'm still a bit miffed about this. Especially when Costco offers unboxing and set up for $19.99 plus a five year warranty.