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Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 500 Showing 9,981-10,000 of 18,775 reviews
  • Rated 5 out of 5 stars

    Thanks Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel and Carlos from Geek Squad that came in and set up our new TV were great!! So efficient and got everything in working order quickly. Explaining how some new features worked. Great service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup was very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad agents connected my new TV to my existing sound system and explained what I needed to do to be able to connect audio from my sound system to internet viewing. They provided me with outstanding service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A little oricey but was worth paying for the help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a fine job, and didn't take long to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So excited to have Best Buy and TotalTech.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new TV. The Best Buy “experts” installed everything perfectly, set up all the bells and whistles and made sure we knew how everything worked together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installers were appreciated!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were gentlemen and kind, they answered all our questions and gave us all the information needed to enjoy our new TV!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Set Up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my TV and soundbar quickly. Set up everything and showed us how to use all the new features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time did a great job on the install and explanation. Very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service by Geek Squad representatives

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with how my new TV was brought in and carefully put together. The two guys took some time to show me some of the things needed to get my TV operating the way it should. So it was money well spent! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivery and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered and hooked up all my components. Cleaned up all the packing took it with them. Made sure I was happy with everything before they left. Very respectful and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad had my TV up and running in no time. Guys who know what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great, they delivered the TV, and set it up. They got everything to work, showed me and my family how to get around on the different parts of the TV, like Netflex, etc. Very happy with the out come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Blu-ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supply chain issues delayed delivery but we are very happy with the quality of this machine. As always, Geek Squad was very helpful setting it up and explaining functions to us baby boomers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    50 in tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was very thorough and explained everything in detail so I could get it the first time. it worked great since he installed it. saved me a lot of time and frustration.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who stalled and then fixed my tv was great!! The process to get it delivered and looked at wasn't so good though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unboxed and set up the tv quickly. They explained the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD HELPED ALOT!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY BIG PRETTY SAMSUNG TV LOOKS & WORKS GREAT AFTER ADJUSTMENTS!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Agent review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent delivered and connected TV. He Was extremely knowledgeable pleasant and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Everything was quick and professional. With the i

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent mounted and connected all services. Great job !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Practiced efficiency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally professional service. From timely arrival to cleanup and departure, everything went like clockwork. Very friendly and knowledgable associates. Helpful tips.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team is very professional and does a great job. Polite and answers questions you have. They left the place tidy and neat.

    I would recommend this to a friend