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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 501 Showing 10,001-10,020 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Sonos Playbar and Speaker system. Very pleased with the team that completed this process. They were knowledgeable, fast, friendly and cleaned up after themselves. I was happy with their instructions on how to use the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did a good job setting up and installing the TV for me. Excellent work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent (Derrick) set up our 65” Sony TV with sound bar and subwoofer. The agent was excellent at unpacking, setup, programming all components, instructions on use and cleanup. Could not have asked for a better agent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No personal information i.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents ignored me setting up the TV Expectations for mote personal experience

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Agents were early, efficient, helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents were able to fit me in before the scheduled window of 5:30, which was great for me. They installed the TV quickly and explained how to use the remote. I have comcast cable with several additional services. Good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent hooked up my t.v. and hooked up DVD player. He had one in his van as my old one would not work with the new t.v. That was a big plus. Having extra items that may be needed!! Daniel was very pleasant and said to call if I needed anything else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed our 65|" TV did A great job. They were very professional I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a fine job. Well worth the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV without any problems. They explained how the different remotes worked and explained why. Made several worthwhile suggestions. Excellent customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick, efficient service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer called to see if he could arrive early, which was really appreciated. He arrived, was very pleasant, explained what he was doing, asked where I wanted the existing TV moved to, finished up and was gone. It was refreshingly pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV swap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Original TV had a power fault and I called customer service to get it taken care of. They ordered a new TV and arranged for delivery and installation of the new set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was wonderful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael was so professional & knew what he was doing. Michael was also very kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installers were appreciated!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were gentlemen and kind, they answered all our questions and gave us all the information needed to enjoy our new TV!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs that set up my LG C2 65 inch TV were excellant. They explained all aspects of th TV including the new remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD WAS GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job the services was excellent the Television works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech’s installed my new 65” tv and connected the sound bar and DVD player. They removed my old tv and all the packing materials and left my family room clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad consisted of a personable male and female combo. They respected our home by meticulously installing the 65” TV stand and carefully explained to our family the does and don’ts of operating the TV, new programming, and new remote control.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    quick and gone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv was set upin the eveneing but no offer of instruction-- they were in and out very fast. The 2 guys did not ask if I needed instruction,etc. I am still trying to figure out the right sequence to use to turn on and off and sequence to use to tune to the right channel??? First time I've head an

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Victor Jones fixed my printer. Great person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your geek squad service repair Representative Victor Jones was EXCELLANT. He put his all into fixing my printer and was successful I would have him come to my house again as he was that good. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was mounted quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael quickly installed the TV mount where we wanted it, hooked everything back up, and made sure it worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek was super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our geek carried the 55in TV up three flights of stairs, put it where we wanted it, on its feet, packed up the trash, coordinated surround sound, Roku, amazon, YouTube, Netflix u till we were happy. Carried the trash down three flights of stairs and took everything with him.

    I would recommend this to a friend