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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 502 Showing 10,021-10,040 of 18,776 reviews
  • Rated 5 out of 5 stars

    Super Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were very polite and installed my tv. And they helped me with my printer. I would recommend the Geek Squad to anyone who asks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed The Whole Unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent did a great job, especially for a person who is not up to date on the new technology. He installed the TV, sound bar, and roku on two TVs. This guy new his stuff. He took time to train us on how everything works. Great Work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician installed my DVD/VCR equipment in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job in meeting my needs. Any questions I had, they were exceptionally professional in answering my questions. Also, they were exceptionally patient. I would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad members arrived to unpack and setup my 65" LG OLED 4K TV. They were quick, efficient, personable, and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job installing the tv. They explained how it all worked & answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms. Rosetta

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert was very knowledgeable about setting up my TV. He assured us that everything was working, with step-by-step assistance. And he was timely!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was on time & did the setup quick.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick and Will, from the Geek Squad, were on time and did and excellent job on setting up our 65" LG TV. They were cordial and readily answered all of our questions. We appreciated their helpfulness in discussing the new TV"s operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They in stalled everything quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that came out did an excellent job.nice guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed the new tv very fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing my new tv in less than an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived as scheduled, had already assembled my TV stand prior to arriving, got everything set up efficienty, did an excellent job managing and hiding wires and getting all my equipment to work with my universal remote and wifi. highly recommend this add on feature for the value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally installed my system and had it up and running in no time. Technicians were very efficient and knowledgeable. They were prepared for any potential problems based upon my observations. I was very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Helped me tweak my TV setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent was thorough, friendly and patient with my several questions. He provided recommendations for my setup, based on my questions to him. Your Geek Squad folks are incredibly knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service for Larger TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to schedule service and TV was delivered and installed as promised. They also helped to eliminate cable mess behind tv. Great help for senior citizens to make sure tv is working with all othe components. No lifting, No aggravations, No trash removal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    George & Jason Were Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and took everything quickly! They were kind and friendly! BEST SERVICE EVER!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the young man was on time, and very helpful. However, Amazon fouled up, and had not properly up graded my data. That took another 2.5 hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very courteous when delivering & setting up the TV. Thanked us for the purchase and the opportunity to assist us in setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my tv and helped install everything and showed me how to use the remote etc. He was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having purchased two Sony 55" televisions previously, I gave one to my mother. So, when I wanted a replacement, I went with the 65" Sony 4K. With the Geek Squad setup, the television has been everything that I wanted and expected - great picture and all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv’s quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my tv in the guest bedroom and then programmed it for me. Then he programmed the tv in the office also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV very efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very helpful. He even coordinated the delivery and installation. He was very kind and knowledgeable.

    I would recommend this to a friend