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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 502 Showing 10,021-10,040 of 18,775 reviews
  • Rated 5 out of 5 stars

    Geek Squad Did a Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job. The young man was very nice and knowledgeable. He set up both TVs as quickly as possible. And he explained things very well for me. I highly recommend Geek Squad. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeked over geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with install and set up. They even took my old tvupstairs. Very courtesy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the young man was on time, and very helpful. However, Amazon fouled up, and had not properly up graded my data. That took another 2.5 hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guy`s work fast and knew what they where doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got here when they said they would and did everything I wanted done. Answered all my questions and they worked well together. It was great to watch them go about their work. The whole experience was well planed out and executed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job of connecting the TV to our devices. He answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great. Worked quickly but took time to explain everything. Install looks awesome and works so much better with our new network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent delived and connected my tv. Geek squad is wonderful! I don't know what I would do without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FAST, ACCURATE, EXPLAINED STEP-BY-STEP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NEW TV, WALL MOUNT, CABLES, BLU-RAY 4K PLAYER AND WIFE SAID "LET THE GEEKS DO IT." SO I DID AND THEY WERE FAST, EXPLAINED EACH STEP TO US, SHOWEED US HOW TO USE ALL THE NEW TOYS, CLEANED UP, TOOK AWAY OUR OLD TV AND WALL MOUNT. HIGHLY RECOMMEND THEM FIVE STARS - GOLD ONES!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted the TV on the wall, hooked up the cable box and programmed the TV for Internet service. They can took the extra time to explain to my handicapped brothers. Totally recommend them, they went way beyond what was minimum required.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Did the job quickly and cleaned up after themselves. Very pleasant men and very polite.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Everything works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got the system up and running. I was unable to hook the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms. Rosetta

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert was very knowledgeable about setting up my TV. He assured us that everything was working, with step-by-step assistance. And he was timely!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very courteous when delivering & setting up the TV. Thanked us for the purchase and the opportunity to assist us in setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice benefits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice in house set up with my Best Buy plan. I had the tv delivered and set up for free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job of Installing and setting up the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad home run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived in a timely manner and set my mom's tv up. They even hooked her firestick up to it. Thank you best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nobody does it better than Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The folks at Geek Squad are incredibly professional and highly knowledgeable. They not only did an excellent job installing our Samsung 65" Curve UHD TV with supporting soundbar, but they also took the time to explain all of the options and features! Geek Squad is our first and only choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was perfect. The setup went well. The technicians were friendly and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was extremely thorough with his explanation of how the television worked with the DVR. He set up the remotes with our DirecTV setup so we have no problems. The TV is much brighter and clearer than our old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellant delivery service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did everything they were supposed to do and more. they were on time , efficient and installed everything as requested. Even hooked up wifi to the tv and showed us how to use. Very pleased with the delivery!

    I would recommend this to a friend