Customer Ratings & Reviews

Team is very professional and does a great job. Polite and answers questions you have. They left the place tidy and neat.

Very professional, knowledgeable, and proactive, one TV came down, the other TV went up, hooked up my home theater, DIRECTV, etc. all works great

Guys were great. Worked quickly but took time to explain everything. Install looks awesome and works so much better with our new network.

These guys made their way here in one of the worst snow storms of the year! They did an awesome job spending time setting overturning up for us when they needed to get on the road.

professional workers, efficient, courteous. Glad we didn't have to do all this stuff.

The website was so confusing ordering the three TVs installed that I ended up double ordering. The first subcontractor show up and did the work and the following day I got a call that another Geek squad technician was coming to do the installation. I told him it had already been done. When I tried to get it resolved in the store, they told me that they too had to use the same toll free number I had. When I called they told me they had to wait for the second technician to close the order before reimbursement. After a week no reimbursement showed up, I then visited the retail office and they apologized, but again could only call that same toll number. I also had gotten text messages about the two technician visits and when I responded the auto response provided no proper response. I then went to my Visa credit card company and disputed the charge which is still in process and I did receive a credit for the second work order not performed. What surprised me the most is that the local retail office does not supervise or control these technicians, and instead uses the same toll free number to deploy Geek Squad.

The men who delivered and set up my TV were very professional in every way. They clearly explained how to use a smart TV. All and all they were a 10

Matthew, the geek squad tech, was very friendly, knowledgeable and professional. He installed and programmed the television and remote very quickly and hauled away the old television. I was very satisfied with his work and would recommend him highly to anyone.

been very happy with this TV. quite and picture is nice. I've had a few glitches streaming to the TV, but unsure if wifi or source related vs the TV. Could be user error.

They were very professional, knowledgeable, courteous, clean, and made sure everything was working well, and I was able to perform the TV and all apps well. Thank you, gentleman.

Geek squad installed my TV and soundbar quickly. Set up everything and showed us how to use all the new features.

Nick did an amazing job. He answered all our questions. We asked him to recommend a sound bar which led to our next purchase from Best Buy.

Tech came during appt. window. Was knowledgeable and was finished in about 2 + hours. Showed us all of the features and how to use our new TV (sounds funny but this baby is connected to our Wi Fi and has features we were not even aware of). All in all a good experience.

Very nice, friendly , very knowledgeable. They delivered it on time. Called before they came so I could put my two big dogs up. I didn't want they to jump all over them.

Love this product. On occasion we have needed support in getting larger TV's installed. As an older couple this service provided all that we needed. The service reps were fantastic.

the technicians were great. found a crack in tv screen and went back to store to replace it. answered my many "non-techy" person questions. so patient with me and I really appreciate that.

the 65 inch Samsun TV is great. Picture Quilty is excellent can now read the fine print on the adds.

Geek teck attached the stand to the TV. The stand works nicely no

Installation guys were quick and efficient for my new Samsung TV and sound bar. I felt it was a good value for the cost to install the new and haul away the old equipment. The only thing they might have done better is to explain the remote controls so I don't have to search through the paperwork looking for that info.

They delivered the TV with care. Very friendly, informative, took his time to show me how it works. Helpful and attentive.