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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 503 Showing 10,041-10,060 of 18,775 reviews
  • Rated 5 out of 5 stars

    TV Install Experts!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were amazing. Very knowledgeable and made me feel informed and showed me things about my purchase that I wouldn’t have known or considered if they weren’t here to help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, knowledgeable, and proactive, one TV came down, the other TV went up, hooked up my home theater, DIRECTV, etc. all works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and connected the device efficiently. He patiently answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was installed and programmed quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Installation Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed my TV were exceptional, answered all my questions and were very efficient in the process. I would highly recommend the quality of service this team gave us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A quick easy hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to do all the hooks ups for out new tv for us. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV swap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Original TV had a power fault and I called customer service to get it taken care of. They ordered a new TV and arranged for delivery and installation of the new set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech’s installed my new 65” tv and connected the sound bar and DVD player. They removed my old tv and all the packing materials and left my family room clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick did an amazing job. He answered all our questions. We asked him to recommend a sound bar which led to our next purchase from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 55" TV was hooked up in less than one hour.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was well worth the money. My 55" Sony 4K HDR HDMI TV was mounted and hooked up in less than one hour. Two guys showed up to work on installation. It definitely saved me the hassle of trying to mount it and hook it up all by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad were excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't have to mount the TV and the connections etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen that delivered my TV set everything up for me. They were courteous, professional, and funny! I love this company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mia was the woman who helped me set up my new Apple Watch in the Nampa Idaho Best Buy. She was very knowledgeable and patient while teaching me how to use my new watch. Congratulations on having such a stellar employee!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service! Geek Squad set everything up, answered all my question and showed me how to use the controls. Well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was very knowledgeable and professional. I was very pleased with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered and set up my Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who delivered and set up my TV were very professional in every way. They clearly explained how to use a smart TV. All and all they were a 10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mounting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When replacing my 55" TV with a 65" TV, the Geeks came in and completed the install, set up the new TV with all my connected devices and apps, and took away all the trash. I could never have done this myself which is why I always use the Geek squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good ,medium priced tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great picture quality,but some color fading when viewing from a side angle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Efficient Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were so quick and knowledgeable in setting up the new tv and connecting it to various accessories such as a wireless speaker and an old dvd/vcr player. They also took away for recycling our old, heavy tv. Wonderful installers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job setting up our new TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job removing our old TV and setting up the new TV and sound bar.They were efficient and friendly.

    I would recommend this to a friend