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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 504 Showing 10,061-10,080 of 18,776 reviews
  • Rated 5 out of 5 stars

    Installation of our big TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was a subcontractor to Best Buy's normal installation contractor. Quick & thorough but couldn't dispose of the very large box the TV came in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad technicians

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were amazing, knowledgeable and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad had my new TV up and running in no time. He show me the functions and how to use my new TV. He was very pleasant and answered my questions. Complete COVID compliance which I really appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad save the day.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install and connected well. Cable and CCTV connections tested before leaving and data was flowing well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great in home install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service I received for the wall mounting of my 65 in,Was beyond great.The installer was on time,very professional and took me thru all the functions of my new tv.Was very pleased with the entire experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen that delivered my TV set everything up for me. They were courteous, professional, and funny! I love this company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my ethernet to my television.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my ethernet wire to my television, and they did a terrific job. No more buffering, also the clarity on the television is great. Being a member of the Geek squad definitely has its advantages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55" Toshiba Fire TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my 55" TV and explained the remote thoughtfully. Did an excellent job. Hopefully if I needed the Geek squad again Jose would be the one to come back to resolve any problems '

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad had no problem installing my tv.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents install my tv with little or no problems. Unfortunately my WiFi was no up to par. I was advise to get better reception. It was very good advice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The do a fine job to set up and make sure everything is working well as expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad integrated my entertainment system.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad "created" an integrated TV and component entertainment system from various elements I have assembled over the years. The tech also recommended a hand held device which eliminated the need for multiple devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peter and Brandon were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peter and Brandon installed a home theater system with overhead projector for me back in 2018. They also did the recent mounting and configuration of my 70" Vizio 4K TV. They provided excellent, professional service. I plan to use them again shortly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation quite satisfactory!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carefully handled and mounted the television onto my new console, which they assembled. All connections were made. Television functions were checked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John S. from geek squad was great. Very friendly, got everything set up including getting connected to Wi-Fi and my Google and Netflix accounts. Kept the area clean and took care of the cardboard and trash after.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work, Geek Squad!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, helpful and pleasant. Very satisfied with service, and highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad installed my TV quickly and safel

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my TV quickly, set it up well and attached my other devices. The agent did a great job explaining the setup and showed me how to use the remote and troubleshoot for certain issues that I may come across.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentleman that came out to our home were extremely knowledgeable and patient with seniors that are not literate in this field. Very courteous gentleman

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will continue to buy from Best Buy because the geek squad was the best! Fast expert service and the patience to explain how TV works. They made sure I understood how to operate all the functions even when they needed to explain a second or third time. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service! Geek Squad set everything up, answered all my question and showed me how to use the controls. Well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men from the Geek Squad were great. They had everything together very quickly and gave me a quick lesson on how to set up my internet. Both very personable and knowledgeable. Took my old antique tube TV out of the house. Had to weigh a ton. No charge! Can't beat Best Buy!

    I would recommend this to a friend