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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 508 Showing 10,141-10,160 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men did a fine professional job mounting my 55" Sony tv to my wall. Their expertise made this a routine job for them. they cleaned up whatever packaging was included and neatly boxed my old TV in the carton the new TV came in. I was very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was quick and friendly. He took the time to explain how the TV and remote worked and answered any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two employees were able to mount the TV with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job setting up our TV. They were on time and very polite. They offered great advice on additional accessories we could buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No other way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was absolutely amazed at how quick and easy you delivered, installed my new TV, and removed my old one. As a senior there was no other way I could purchase a new TV. Your female tech was alone and had no problem installing the TV on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv wall mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were courteous and professional and did a fantastic job mounting my tv's and explained everything they were doing and kept the are areas cleZn clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The second time it was well done. The original crew never showed up or notified me that they weren't coming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    glad they are here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always pleased with the service, knowledge and level of professionalism with the GEEKS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Choose the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two gentlemen arrived on time and unboxed our new TV and had it set up within 30 minutes. They even hauled away the packaging. Very impressed. Highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ramon was fantastic! He is very knowledgeable and has a true sense of what customer service is all about. Christopher was also a fine example of what an employee should be .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was efficient and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed the tv and disc player quickly and neatly. Gave us a nice tutorial and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased with the installation by the geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with the setup by the geek squad. Happy with the tv. The volume varies from channel to channel is my only complaint. Picture is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was nice and installed both tvs quickly and tried unsuccessfully to hookup my tv streamer for my cochlear implant but I needed to go get another cord and then it worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV and Sound Bar install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up our Sony TV, connected it to our DVR, VHS player and our remote. They answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient TV installation. Arrived within projected time period.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional were sent in to deliver and set up my SUHD tv .love their service...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sales person who answered all our questions. Being seniors were not as familiar with a new technology. He was very patient with us and answer the questions we needed answered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeked over geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with install and set up. They even took my old tvupstairs. Very courtesy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech instal the TV without any issues very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was fantastic. I will use them again on future orders.

    I would recommend this to a friend