Customer Ratings & Reviews

I am totally satisfied with the install. The guys arrived when scheduled and were very knowledgable, explaining everything in detail. They were courteous and very helpful.

I always worry on setup and installation and things going wrong. That's at least half the real tog et them to do it - since if it does go back with a dropped tv or something its on them. That being said, it was flawless. Best Buy has been using quality service to stay afloat as other big box stores suffer from online sales and its a good strategy.

The set up person did a wonderful job. This was a swap out deal where the original TV (Toshiba 55L621U) was not the right TV for my 85 year old mother who lives in assisted living in Spring Lake MI and I purchased the original set in Lansing and brought it up to her and set it up for her. She was not happy with the volume or having to re-select the input every time she turned the set on. I worked out the swap at the Lansing store and the Muskegon store picked up the Toshiba and set up the Insignia 55DR710NA17 for her. She was very happy with service provided. I am also very happy with the service since it saved me a 300 mile round trip to swap out the TVs.

We opted for Geek Squad service over sub-contracted installers and are so glad we did! Our “Geek”, Mike Green, was so friendly, courteous, and knowledgeable about our new TV and how to hook everything up! He was so careful getting the 65-inch TV out of the packing! He set up our cable system, the remotes, and the separate sound system and took his time explaining things so we understood (we are old, lol!). I will always use Geek Squad from now on!

The Geek Squad agent hooked up my LG tv and made sure it was working correctly also connected my computer to work with the TV.

Awesome customer service agents. Fast and reliable installation The Geek squad is the best quality technicians And very knowledgeable.

We bought a Samsung QLED 65" and we wanted the agents to help us set it up. The service was great. They worked fast and they cleaned the messy to make sure there's no unused papers, cardboard, styrofoam, etc. They set up the tv as we wanted. They were also polite and patiently explained to us how the tv worked. We were happy the tv was ready to use. My husband and I are not handy persons. Hiring the Geek squad was the best option for us. We knew we had to spend money on their service but as long as the service met our expectations we didn't mind it.

BEST YET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The installation included installing a wall mount for the TV. Make sure you specify this in the initial installation instructions. The setup included wiring old speakers and integrating old equipment with the new. And one remote control works for everything. The agents were even able to adjust the console housing the electronics to fit everything in. Above and beyond expectations

Professional all the way across the board. Setting up a TV is not necessarily a difficult task. But when you purchase a large expensive TV you do not want to take the chance that you did something wrong and it does not work after you set it up. With Geek Squad set up if it is not working when they are done they will take care of it right away. Quick, clean, and professional. They called when they were in transit with an estimated arrival time and they were early.

Amazing color/picture! Easy to set up the streaming! Geek squad was very friendly, knowledgeable, & efficient!

Perfect installation. needed a new box and he came back and installed it too to get me going perfectly!

The technicians who came out were wonderful, we actually had 3 appointments. First one was just the delivery as Best Buy online didn't specifically ask us about mounting before setting up the appointment, even though mounting was included in the Totaltech purchase. Second, this was our fault we didn't buy the correct mount. Third times a charm and they mounted the TV in record time.

The Geek Squad spent less than 1 hour doing set up on my TV and affiliated systems that would have taken me 8 hours. Fast, knowledgeable, and professional. Would use again for sure.

Our installer was wonderful. She did an excellent, fast job setting up our new TV. She was very knowledgeable and was great at explaining the set up and operation very clearly.

Installation was a piece of cake, qualified tech was terrific. Job was quickly and efficiently done. Highly recommend Geek Squad, I've used them many times and have never been disappointed.

Despite the difficult spot the agent did a great job quick and easy, also helpful in explaining the use of the remotes, which was Greatly Appreciated.

The agent fixed the problem we had with our new Sony TV. The agent was great very knowledgeable and friendly. He explained what he was doing, and he told us some things we could do for streaming programs. He is welcome in our house any time.

The gentleman who installed my tv did so quickly and efficiently. Very professional and explained the working of it as well as set up the remote

on time and very knowledgeable with setup. They came in and introduced themselves and went right to work.