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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 511 Showing 10,201-10,220 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My delivery was set back a week. When delivered the fellas were very knowledgeable and set up my Samsung 65” TV easily. Men were very courteous, neat and respectful. Wore shoe booties which I very much appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work was done in a very professional way and great explanations were given on how to operate the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my swivel mount for my 55 inc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very professional. They removed the old mount and replaced it with a new swivel mount. I am now enjoying watching my tv from recliner in the living room and the dining area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our tv quickly & efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians mounted our tv and connected it to all the other devices and reprogrammed our remote. They did an awesome job and was very knowledgeable!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A quick easy hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to do all the hooks ups for out new tv for us. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy tech kept me informed on arrival time and completed the installation professionally and quickly. I appreciate their dedication and respect for my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV - Extremely Professiona

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad team were very professional and took the time to make sure my TV was properly aligned on my wall to match my seating positions. Liked that they wore protective covers over their shoes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job of setup and removal of the old tv. Took less than 15 minutes to install and clean up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience at the Prescott Best Buy. Super nice sales person and check out was a breeze! Thank you so very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were very polite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service! You can be proud of the two gentleman who in stalled our TV. They are true professionals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my home theater.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician was competent, friendly and helpful when getting my TV and home theater up and running after being disconnected for months while my home underwent repairs. I would certainly call on him again if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Setup Was Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installers did an amazing job. They had all the right equipment, set everything up exactly the way I wanted. I actually paid them to setup another TV that I had purchased on a previous date and they were completely willing to help with that as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad representative was very professional, provided explanation of the product and iinstalled the TV without incident.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made it look easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were on time, polite, courteous, knowledgeable and left with the job properly completed. There is no way I could have installed this myself and they made it look easy. Would definitely recommend them to anyone needing a TV installed on a wall mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bryan (?) was extremely helpful. He was efficient and thorough in setting up my new TV. He also moved my previous TV to another room. He stayed until I was completely satisfied with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HLM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy will be installing my new TV, soundbar and stand on December 15. They are always very good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Efficient install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a simple set up for them. Fast and efficient. The delivery window is a little out of control. 7 a.m. to 7 p.m. You have to take the day off.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very good and setup the TV in a short period of time. They gave us instructions on how to use the TV and set everything up that we needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work from the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent’s installed the TV installed the TV and set it up so it was ready to watch in less than 30 minutes . They were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Guys are AWESOME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys are awesome! Great communication, friendly and professional installation! They set up everything perfectly and explained how it works! Highly recommend them!

    I would recommend this to a friend