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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 512 Showing 10,221-10,240 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent geek squad agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents setup and hauled away old TV. Made sure I was comfortable with everything. Awesome guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A little oricey but was worth paying for the help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a fine job, and didn't take long to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was courteous and professional. Fast installation. Great job! Our recommend to a friend at Best buy if you guys rock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV and receiver installation and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional tv and receiver installation by friendly, technically knowledgeable individuals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad install my equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent professional and friendly service and the installer connected all my equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV's are smarter than me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spend the money and think it just plug and play WRONG!!!! By using this service not once but two times during set up problems with the equipment were spotted, replaced and set up for me to enjoy without the wondering why this or that was not working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent as thorough even followed up the next day to make sure all was okay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Love 'em

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased a smart TV I also purchased the installation by the GEEK SQUAD. Our "Geek" could not have been better. Not only did he install my TV he made sure I knew what to do. I cannot say enough about him. I strongly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV tech installed and connected all my devices He was courteous, patient, and very helpful with explaining all questions and demonstrating the remote, channels, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech identified correct part to be ordered.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech identified a Sony connecting cable, that was not available at Best Buy, and would need to be ordered directly from Sony or (was available) from Amazon. I ordered from Amazon. Installed and this did correct the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was extremely pleased with the Geek Squad delivery and set-up of my LG G1 65" OLED TV. The tech was very professional, friendly, and had the TV set-up and working perfectly in no time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to upgrade to a 4k tv. Geek squad was very friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was so worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Edmond and Jose were so knowledgeable and helpful with setting up our new smart tv. We will definitely need to have them help us again for a sound system upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a 75” TV and had the guys deliver and set it up upstairs. They were quick but not rushed and followed the new safety guidelines. I will always have them deliver and set up. So much easier to pay to have it done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service provided.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy I had the Geek Squad deliver and setup the TV for me. They were very professional and quickly had everything hooked up and running properly. I also appreciated they made sure I understood how everything worked before they left. Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came in setup my new TV and surround sound system very efficiently. They removed all the debris and left my house in the same condition as they entered. They were also very helpful in helping me understand all the new features of my new system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job of Installing and setting up the TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a good job. He did not set up closed caption or explain privacy settings. I paid for one year geek squad service and when I called and asked them to walk me through adding another streaming service they said they do not help with set up only troubleshooting. Are you kidding me?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Geek Squad before to hook up either new equipment or when moving. They did not disappoint this time either. Chris was the tech who hooked up my stuff after moving and was courteous, friendly and knowledgeable. I will use the Squad again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was done professionally & efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech reviewed existing installation of the 55" TV being replaced, concluded that it would support the new, larger 75" TV and installed it while saving me the cost of a new wall mount (which I had purchased and was able to return to Best Buy for a refund).

    I would recommend this to a friend