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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 515 Showing 10,281-10,300 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad did Great!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad deliver and set up my new TV. The set up was quick but allowed time for my questions.The Geek Squad Associate helped me make some connection choices that I wasn't aware of. The service seemed professional yet personalized. Well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth a Million

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were fantastic, knowledgeable, and so polite even my dog Harry loved them. If Harry likes you then you’re Golden!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome. Friendly, knowledgeable and helpful They helped set up and condense our remotes. Helped set up TV in another room. Answered all of our questions. We wanted to tip but they didn't take it. I think that's a weird policy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is wonderful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I are not tech savvy. The agent made sure we were connected to cable had our apps functioning and had our DVD player hooked up. He patiently explained how to get everything working. It was worth every penny to avoid the do it yourself aggregation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who came to my home to install the TV were friendly, professional and extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problems so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup went well. The people doing the setup were friendly and knowledgeable. They explained stuff in a way that was easy to understand and follow. I haven't had any issues with the TV since and don't anticipate to have any, any time soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Delivery Profesionals

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery people carried this upstairs, unpacked and made sure it worked with my cable box. They were professional and patient with explaining to me what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two thumb's up for the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very friendly and very helpful. We asked if they could do the wiring through the wall and they did a quick and terrific job with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our new TV!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Very professional and helpful with going through our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 professionals

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 agents setup our new 55” tv, connected internet and Apple TV; also Blu-ray with tutorials on additional remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So glad geek squad did all the work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I paid for the geek squad to deliver my new 55 inch Sony tv. They brought it in, took away the old one, set up the new one, programmed everything, then gave me a short lesson. I sat back and told them if it needed to be shifted to the left or right. Yay!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad connected my device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did amazing job by mounting and set up my TV stand. They also connected it to internet. I appreciate their help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OLED TV Install and setup was top notch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team member who came out to install and set up my new LG OLED TV was a top notch professional. Punctual, prepared and very professional, while being extremely friendly. Very pleasant experience that I would recommend to anyone. Thanks Tom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the TV quickly and provided outstanding support in helping to understand how to use the equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad were excellent

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't have to mount the TV and the connections etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to all my devices, and had zero issues and was professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cornealous and his partner were great. Super quick install and set up and answered all my questions .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job by knowledgable people.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a nice job including installation, set up and bluetooth link to WiFi. They cleaned up and made sure the TV worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The boys that hooked everything up were done in no time at all & added extra hook ups Love the Geek squad - already recommended people to have this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad was great and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent and knowledgeable about all equipment i purchased and items arrived on time and were in perfect condition. They stayed until i was satisfied and understood my items. They were friendly and did not hurry through.

    I would recommend this to a friend