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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 516 Showing 10,301-10,320 of 18,776 reviews
  • Rated 5 out of 5 stars

    Easy Peasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In and out with no fuss. I was in a hurry for work and they were able to accommodate my early appt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was awesome. Called and let me know when they were coming, they were on-time. Very pleasant and helpful in setting up the TV and explaining features to me. They were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad wins me over

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad delivered and set up my new 75 inch TV and connected everything with my surround sound system and other audio equipment and explains it all to me--whereas the warehouse self pick up would not come close to their great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician put on a mask and a gloves, wipe down everything. Then set it up and explained how to work various functions. The next day it quit working and came back on fixed it. It was a really great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great attitude of service...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service provided by the two gentlemen of the Geek Squad...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was quick and complete.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad's agent that came and installed my LG was very knowledgeable and helpful. He went through everything and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up new TV to cable and internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having little knowledge of how to set our new TV up to cable and the internet we requested Geek Squad to do this for us. It was a wonderful experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound bar fixed my problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad did a good job in troubleshooting and fixing my sound problem..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents are courteous, friendly and will help with questions and instructions till you are comfortable with everything. Very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife was very pleased with the installers demeanor and care he used to install. He made sure my wife was happy with the placement of the units. She was very pleased with the patience he showed in explaining the use of the remotes. Will inlist them agian

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very friendly and did a nice job answering any questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very helpful in making all the changes needed for my new tv to perform the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up guys know their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up guys hooked us up quickly, hauled away old tv and speakers and boxes. They were super knowledgeable about products we purchased. ❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrianne

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs connected everything the way I wanted. I may end up getting a Roku stick so.I can get 4k picture quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HAPPY CUSTOMER!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with my new television sets! We had a few issues but the Geek Squad came out and fixed them in mo time. I LOVE my new sets!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV & did a wonderful job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a TV on our patio removed, it stopped working. We purchased a new 55” TV at BestBuy and it was delivered and installed by Geek Squad on Wednesday. He did a wonderful job and was very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great job by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and set up my new TV quickly and professionally. I'm very appreciative of this service the agents who delivered it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The Good, The Bad, and The Ugly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scheduling was an absolute nightmare. Everything was set up and confirmed, took the day off and NO ONE showed up. When we called, they wanted to charge me extra/again for their failure to show. It took multiple times to get it resolved, but when we did get a rep that seemed to know what they were doing, they were very helpful. However, once we actually had someone on-site, they were WONDERFUL! The tech was great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was super Really knowledgeable on how to do the job right. I would recommend Tool Tech anytime. Not that low price but excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing the new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek (Noel) was so helpful, he went out of his way to install the TV. He had to go to the store to get a stand that the new television would fit on. We appreciate his help!!

    I would recommend this to a friend