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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 519 Showing 10,361-10,380 of 18,776 reviews
  • Rated 5 out of 5 stars

    MichaelC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was reliable and knowledgeable! They were fast and friendly! All hookups were set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best of the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is a real lifesaver. Excellent and professional work, by a crew who are pleasant and tech savvy . Signing up for one year Geek Squad protection was one of the smartest things I've done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are extremely knowledgable, friendly and get the job done quickly! They have never disappointed me! I highly recommend them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were very professional and knowledgeable. Can't say enough how i appreciated the service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    friendly efficient thank you

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    saved me much time and confusion to set it up. thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the Geek Squad on your team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Cause of this exceptional service (delivery and setup) I will never bring a tv home again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn’t plan to use the service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew. Hadn’t planned to use this but boy am I glad they talked me into it. My setup with a complicated sound system was a piece of cake for these guys. Highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, efficient Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs were very efficient. They unwrapped the tv and installed with no problems. They went over all instructions with us. For large purchase items I would not hesitate to use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Geek Squad in the past and have always been satisfied with the service. The young man who came to deliver and install my tv was knowledgable and efficient. He answered my questions and had everything functioning to my satisfaction .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were great! Also gave us instructions to help navigate remote. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was excellent!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad technician was very intelligent and was able to answer all questions I have. They completed required installations successfully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV.Great Job !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents connected to all devices and also ensured I was able to use accordingly. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gerk Team install in Brentwood.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new 75 & 55” Samsung TVs were set up just in time to see the Warriors crush the Nuggets. Team di a great job troubleshooting an issue per mirroring from my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my 75" tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were professional and hooked everything up so quickly. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and helpful was not able to complete because there was a problem with Samsung. Mount was complete

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jared unpacked, installed and demonstrated the TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have written before how much I appreciate Jared’s professionalism, patience and kindness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys setting up my tv did a great job and very quickly. They were also very informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was Dominic and he was excellent.He set up everything explained how things worked and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers removed my old TV and installed the new one very efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy who set up my elderly Aunts new tv went above and beyond to assist her. I believe his name was Christian. She was very happy with the whole process.

    I would recommend this to a friend