Customer Ratings & Reviews

We love our Samsung TV. Bright colors and very easy to work with the controls.

We bought a 55" Samsung Q60A Series QLED 4K TV. I had some issues getting everything wired to work correctly, including my aging but still great-sounding Yamaha sound system (purchased from Best Buy in 2004). I grudgingly payed for Geek Squad assistance. I found that their assistance made my life much easier and was well worth the fee. The squad member quickly figured out a bypass to make the sound system work easily for the cable, DVD, and Fire Stick.

When Best Buy arrived, he helped dismantle our old system and then installed the new tv and speaker. Everything was installed quickly and we are enjoying our new system.

The agents installed the tv and connected everything correctly and quickly, also explained everything patiently (two 80+ years olds)

The Best Buy Geek Squad technicians did an excellent job setting up three TVs and two audio receivers for me. I was very pleased with their thoroughness and attention to detail. Everything works fine.

bought a 55inch 4k tv from best buy. They delivered it set it up connected all my wifi,router, and checked for updates. all for $99!! great service, great price, u can't beat it!!

The Geek Squad agents did a GREAT job of installing and setting up my new TV. They were very knowledgeable and polite. GREAT JOB GUYS!

Great customer service. They mounted my 85'' TV with no issues. Also took the time to setup, explain & and cleanup.

Geek Squad got my tv, VCR player and sound board connected and programmed and they work well. They made sure I knew how to use it. They made it simple for me.

Great picture and sound. Samsung rules. Easy controls. We have always had Samsung.

Very professional and knowledgeable, also relocated old tv

All's well and good. I am so grateful for the Geeks expertise and their helpfulness in answering questions and explaining the equipment.

Set up my TV and removed old one. courteous and knowledgeable.

Best Buy geeks brought my new TV, hooked it up at everything I use with a TV set...and it rocks. NO mistakes from their end. Nothing but fun from mine. Actually, I'm so happy and confident after this process, I'm already planning on the next upgrade from LG. Should be a tad under a year from now; but, I know BBY folks will resolve any questions I have.

The geek squad tech was excellent. Explained everything and connected everything quickly and perfectly

I decided to purchase an LG Smart OLED tv and paid to have the Geek Squad deliver and set up the new tv and haul my old 55" flat screen Samsung away. They showed up promptly at the appointed time, took the old Samsung away and had the new tv installed and working in no time at all. They hooked up the sound bar, blu ray player, network service and even an old VCR. Then they took the time to show me how to access all my programs and instruct me on the basics of the tv and remote operation. They were very friendly, respectful of my house, and good at their jobs. For the small charge for this service it was well worth the investment for their help.

The installation team arrived promptly on the scheduled day and they cleaned up everything and set up my tv and surround sound system. Great communication though the process.

The customer service was awesome. In the morning I received a call that they were 1 person short and couldn't get to my home until the afternoon. He remained in contact providing me updates of his ETA. Granted this messed up my original plans however I appreciated the transparency. Once the TV guy arrived he quickly mounted my tv flawlessly in my brand new home. The technician was very knowledgeable and found a solution due to the stud placement. Highly recommend.

Matthew J. Myrick and Gemel Phillips These two men where excellet at explanning all information about our new TV as well as trouble shotting an issue with our internet connection. These two professionals were able to inform us to contact our internet provider to touble shoot an issue on the providers end. They were very kind as well. Thank you both for a job well done. Sincerely, John and Marie Heim

Dennis and Ricardo were excellent. They were on time, communicated well and did a great job quickley.