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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 520 Showing 10,381-10,400 of 18,776 reviews
  • Rated 5 out of 5 stars

    Way to go Geek Squad!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that came to set up our TV and soundbar system was the best. He knew exactly what he was doing and was very friendly and efficient. Explained everything to us before he left. Could not have asked for anything better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad expert TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional knowledgeable installation of my High End 65" Sony TV and connection with my receiver and surround sound speaker system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an outstanding job mounting my TV! Highly recommend their services to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of my busy, I decided to pay Geek Squad to setup my tv and tv stand to save me time plus it best to have two ppl. They arrived in the promise time frame were quick, nice and polite. However, idk best buy used a third party company to do the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, quick installation, fast setup, all boxes out, all set

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos to the "Squad"!!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "Squad" hooked up the Sony 55 tv and explained Everything to us Olde Folks...Impossible Without Them!!!! AAAAAAAAAAA++++++++++ Many Thanks!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men did an excellent job of hooking up the new tv and explaining any questions I had about using the TVs features. They were neat and very courteous I was very happy with the service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adjusted my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He adjusted my tv the best he could, he also explained to me that I needed faster internet speed to get a better picture. That's why the quality of the picture isn't as good as it should be. And as expensive as the tv was I was expecting a way better picture when watching the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new Samsung 22” TV. Great color. Easy to use. I record a lot on my DVR. TV always records perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extraordinary Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rep Moussa is terrific and exceeded expectations in setting up a smart TV and training us how to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good team.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person's arriving were very profs and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 2 geek service reps were very knowledgable and very polite. THey were patient with all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my new Blue-ray player quickl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of my age I could not get down on the floor to connect the Blue-Ray player to my TV. He was able to do it in about 5 minutes. As always I am impressed with the skill and competence of Geek Squad agents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was professional and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech was professional and set up everything quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great wish I could say the same for the remote control hook up to work the TV and sound system

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent went out of f his way to provide excellent service! truly appreciated his n a rough move in day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men helped set up the TV and got it connected to WiFi. They were very professional and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm totally satisfied with my 32 inch Vizio TV. I downloaded Philo streaming service and I have most of the channels I had with Optimum cable TV for a lot less money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job of connecting tv and devices. I would have liked a little more tutoring for the remote. He was unable to sync my direct tv remote to control some functions. I would really have liked him to reach out to amazon for the tv code numbers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Sony 48"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality image. Especially like the central stand. Easy to locate on appropirate piece of furniture. No need to hang from the wall. Very satisfied with the product.

    I would recommend this to a friend