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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 522 Showing 10,421-10,440 of 18,776 reviews
  • Rated 5 out of 5 stars

    Seek Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth it. Mr Geek knew exactly what needed to be done and explained operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use the Geek Squad for TV purchases. I don't have to waste time connecting devices or figuring out where everything is. They put it all together, show me & make sure everything is operational. I've also called the 800 number and received immediate help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Movie screen mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was amazing seeing the team mount my proje tor screen. The precision they used was amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation +programming help worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation setup and programming was excellent, after it was completed we were instructed as to how it was done and what we needed to know to navigate through the programs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rescue

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered and installed a replacement 75" Sony TV that failed in less than a day. Very professional and extremely knowledgeable about the TV. They made sure I understood the TV and how to use it before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-home service is vital to older folks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the in-home service is vital to me since I don' t drive. I am 83 and don't get around very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed our fire sticks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we order several fire sticks which were install and with the help of the installer we are very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents went the extra mile. Hooked up all devices and explained. Carried old tv to storage shed. Helped me to understand how to do streaming service. They were fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two BEST Buy tv installation were very professional and quick To install our 65" LG television. they did it inside of 30 minutes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I might have not needed this but when they left al

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I may have been able to do this but because I paid for it, I didn't have to think about it and it was all working perfectly when they left. If I had time and a tight budget I may have been willing to do this myself next time, but I didn't want to mess with unforeseen settings and inevitable problems so I was willing to avoid headaches of spending the afternoon working on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy We had it set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent people that set it up. Answered all my questions & they were very careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was a very easy way to start watching my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great way to have new technology installed for someone who does not understand all the new stuff that is out there and made his living overhauling 80 year old aircraft engines that were designed before computers were invented.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was PHENOMENAL!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad that set up my husband's new TV were absolutely fantastic! They answered all of his questions and got him up and running. I talked to him 2 hrs later and he was one HAPPY CAMPER!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Great¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered and set up tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, very helpful once connected, keep up the good job hiring wonderful people. I had a "dumb" 37 in tv prior to this 65 in "smart" tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up TV quickly and took the time to show me the remote and settings. Wish that the automated scheduling system was easier to use to speak with a live person to followup on delivery time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Scores!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler and Carmen work so good together. Although there were numerous electronic devices that they worked on to make sure they were all synced together, they got everything working in record time. They are our go-to "A Team!"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed the unit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time and installed unit , coded it in, and checked to make all was working in good order. Explain all the details to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents hooked up the TV, showed us the features. Helped connect the sound bar. Explained everything and were super helpful and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv we were replacing was mounted high on a stand, and I worried that dismounting it wouldn't be included. The service people, however, were awesome. They took it down and mounted the new tv with no problem. The service was worth the money.

    I would recommend this to a friend