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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 524 Showing 10,461-10,480 of 18,776 reviews
  • Rated 5 out of 5 stars

    TVCONNECT 55" and smaller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, easy, knowledgeable, great service and very quickly done. Very professional & friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job.The geek squad arrived earlier than expected. They were professional and extremely knowledgeable as well as patient with me in teaching me about smart TVs. I would highly recommend them anytime!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd party contractor 'Installs Inc' performed the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A 3rd party contractor 'Installs Inc' performed the work and did a fine job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave me a window for the appointment but then they called and narrowed it down even more. They arrived on time set everything up and left with no mess for me to clean up. Got to sit down and enjoy a movie on my new tv right away. Very pleased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    85" TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a super job. Saleman did not tell us that this TV only performed to the maximum extent with internet...not the Spectrum box it is hooked in to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed 77" TV very nicely.. Pleasant and answered all questions at the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were quick neat on time knew what they were doing, Andre and Teresa were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery & installation services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of my age, I always buy from stores offering installation. Agents placed TV atop our TV cabinet, hooked it up & made necessary settings. I was taught to use the remote control. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys from Best Buy came out and set up my 75 Inch TCL TV and it took maybe 20 mins they were fast and knew what they were doing. Everything was set up and they showed me how it worked and knew their stuff. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was working while they came with my father in law at my house. Received a call that they were close and explained what I had in mind to the gentleman. Came home to my new 65" mounted to the wall. Was cleaned up like no one ever drilled a single hole.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my experience on delivery of 65" 4k was great. Would recommend total tech they know the products can answer any questions set up is professional, polite, and on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time , set the TV up quickly and took the time to instruct me in the proper way to take full advantage of my new TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Third party install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A third party was sent out to set up my Tv , he was very professional and set the tv up , but he didn't explain the picture could have been better by doing a couple of adjustments that would have saved me alot of headaches other than that I have meet the actual geek squad and they are the best .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service agent fixed problem and was very helpful. Would use the service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad absolutely makes up for lack of store phone service and customer service training. GEEK SQUAD ABSOLUTELY THE BEST EXPERIENCE AND I HAVE USED ON SERVERAL OCCASIONS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of our new tv was seamless!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent removed old wiring in order to improve a more organized and expedient installation. He even helped us put our old 55" tv in the new box, which we transported and donated to a family member. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installer was a Pro!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was excellent. The Tech was very professional and took the time to explain everything. He was extremely careful and made sure everything was cleaned up when he finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys, Mike and Gerald were great. They connected our TV to all things necessary Geek Squad was great!and had it up and running in a flash!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents arrived on time and ready to help set everything up. The communication was excellent and did a great job. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Gets the Job Done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted our TV and connected it to all devices. He was very kind, friendly and professional. He made sure we were satisfied with his work before he left.

    I would recommend this to a friend