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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 526 Showing 10,501-10,520 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my tv and other devices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional, knowledgeable and efficient. I was impressed and satisfied with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very nice and knowledgeable. They were very timely too. Very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation Contractors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation Agents did a great job installing and setting up my 85” Samsung TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad are fantastic, Very knowledgeable and personable. They walked us through the whole set up, step-by-step and explained every this they did. They were great and the only people I use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Some installation issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were not too familiar with the Astound/Wave Tivo set-up. They claimed a Wave converter box was faulty, but it was not. They were unable to pair the Qave Tivo remote to the soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad really shines

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected my new Smart 4K television to my Bose sound system, Dish receiver and Sony Blu-Ray DVD. Daniel (Geek Squad Leader) was very professional, very knowledgeable, and very courteous. Good investment. Much faster than if I had done it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that came out was wonderful, so polite and hooked up the TV exactly where we wanted it. I feel bad I cannot recall his name.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technicians - hooked up and explained everything tey were doing! Answered our questions and had great personalities! Marques and Ed were excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the service tech was on time and friendly, he answered any and all questions that I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Janet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team!!!! They were very respectful, wore their masks and shoe booties, explained every piece of equipment. Answered all my questions and I couldn’t be more happy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery, set-up and training.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job of setting up the TV and instructing us how to take advantage of all of its features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV in a timely manner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young lady who came to set up the TV was very knowledgeable and pleasant. She was very professional and proficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service was Superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys knew what they were doing. They were calm, patient, and very helpful with all aspects of the service. They got my tv up and running and insured all the connections were operational.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Best Buy representatives delivered a 40" Samsung to replace an antiquated 35" rear projection. They moved the 35" from the bedroom to their truck to haul away. They installed the new TV, provided training, and asked if we had any questions..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    yes geek squad installed quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geed squad installed new computer, made sure connected to wi fi and was working then continued with installing and making work a new printer and synchronizing with computer, then tested all to make sure working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys set up my new 75” Samsung tv . Made sure all settings were good, hooked my receiver surround sound! Works great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs delivered and assembled our TV and helped us get connected to our apps and accounts. Tech also gave us some pointers on other stuff that we would have never learned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New purchase set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that set up the installation of our new Sony TV and soundbar did a great job, answered all our stupid questions, and got the system operating both for cable, and online Netflix, and we understood how to make it all work when he left..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed new tv mount and attach it to my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men who came to install a new TV mount and connect my tv to it were just terrific. I would recommend them highly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who installed the TV were excellent, quick, professional and cleaned up thoroughly. I am extremely satisfied with the service.

    I would recommend this to a friend