Customer Ratings & Reviews

The guys did a fabulous job mounting the TV and sowing us how to use it!

The agents who mounted my tv were very professional. They came in and quickly got the new TV set up and also paired the remote for my directv. They were very patient in explaining everything.

This was my 3rd television to be installed on 8/21/22, as the first 2 TV's did not work. So far the third installation is working well at this time.

It was a busy day for the Geek Squad. The initial set-up for the service was highly professional. When the Geek Squad arrived several hours after the initial window, I felt somewhat rushed, since another call for the Geek Squad occurred before my service was completed. My Harmony remote was not fully programmed correctly. An Ultra 4K cable was not placed with the correct device( my Ultra 4K player). I do have 2 more Geek Squad paid appointments for this upcoming week. I do have a great Best Buy Geek Squad manager that helps me with all of my Best Buy needs. He is James, the head of the Geek Squad at Northridge on Nordhoff. He is the one I can rely on for Best Buy purchases and appointments. He goes out of his way to make sure the customers are satisfied.

The tech was very helpful, easy tv switch over. All good.

I was pleease with the service and the tv ismy favorite brand tv..Loos very good.

I assume this pertains to the additional that I paid for setup of my TV. I cannot say enough about the techs that performed this service. They were most efficient, professional, knowledgeable. Would highly recommend this service.

Efficient, personable, and actually listen to concerns.

Best in-house repair/technicians I’ve had in a long time. Arrived at the scheduled time, took covid precautions. Worked quickly and efficiently, cleaned up thoroughly and answered all my questions.

The agent was very courteous and safe and we had a nice chat about future purchases and installations. He also was very patient while we decided how high we wanted our tv mounted and the tilt axis.

The agents arrived on time and had all my equipment hooked up to the new TV within 20 minutes. Spent another 20 minutes showing me how to operate it and answer all my questions. I'm a happy customer!

The agents did a great job installing my TV, receiver and speakers! He has been very helpful and very kind!

Fairly dependable technical assistance during connection of BOSE noise cancelling headphones to Samsung Q9 TV while using Samsung 5.1 sound bar. Could not pair headphones and soundbar while wife listened to TV. Finally paired headphones with Dish Hopper allowing simultaneous use of soundbar and headphone with audio from soundbar.

The Geek squad installation was the reason I bought from Best Buy. Good communication, on time delivery, quick install and nice tutorial from the delivery crew. Keep up the good work.

The Geek Squad helped to hook up the TV very talented, polite, and I was happy with the shoe covers! These small but important thing really matter, and I truly appreciate that

Tech was great; efficient, and very helpful with getting my New Home TV; DVD and surround sound system operating. Offering advice as to the best options I needed. We are completed happy with the service and especially the Tech. Thank you Geek Squad

Our installer, Michael, worked diligently to make sure the television and sound bar paired perfectly with our voice controlled Xfinity remote. Cannot praise this young man enough. Michael did an excellent job and we are grateful.

The agents were excellent, particularly Eric. They installed the tv without any drama in spite of the relatively crowded space available.

Convenient not having to set up overly complicated devices

The Geek Squad technician did an excellent job of connecting an Apple TV streaming device to my video system and reprogramed a harmony controller to my system.