Customer Ratings & Reviews

Very professional and likeable. Went the extra mile to put everything where I wanted it. Would recommend.

The man that set up my Toshiba TV efficiently connected devices and showed me how to switch from one format to another. I wasn't familiar with the newer TV's and he was very kind and patient. I would highly recommend using the Geek Squad to set up your TV or any other product you purchase. I'm sure their service is the same across the board.

The Geek Squad guys were on time, quick and knew what they were doing. They were in and out in less than 15 minutes

The Geek Squad agents were very knowledgeable and got our new TV set up properly and showed us how to use the features.

I really enjoy my 98 inch Samsung especially with the Super Bowl coming up. Great picture and my friends and family love it too.

The installers were very professional and performed their installation quickly.

Our Best Buy Geek Squad installers were tremendous just like our new Samsung AI neo QLED TV. Knowledgeable, sensible, communicated well, and courteous. Great guys. Surely couldn't have done it without them. Great job!

Joe and Mike did a great job! Showed up on time, put on gloves and masks, wiped down box, all to minimize contagion! And then they proceeded to geek out and install the sob. Works great! Thanks guys!

What a beautiful picture in my new Samsung 70” !!!!! The picture is perfect. The installers were quick and on time! Thank you Best Buy You can’t get any better than that

Dan and Alex provided amazing customer service while installing my new Bravia 8II and Bravia 9 soundbar. Dan's knowledge and expertise is incredible and he did a great job explaining the function and use of both units.

The techs were fantastic. Very professional and knowledgeable. Took care to ensure everything was working well and explained everything to us. Highly recommend

The single agent installed my bravia,moved my samsung and removed my 2003 sony by himself. He was very knowledgeable and polite.

The agent connected Tv and it worked for a dsy or so then didn't work right. On ph with 4 or so Best Buy & Geek Squad-- sent to Samsung tech 1 time. Finally Geek Squad reconnected not with cable but with HDMI2. Tv never turns on same way & is frustrating to use. Picture is good, sound quality is ok. Like Samsung TV - 3 one.

These 3 guys were great! They knew their stuff and were so friendly. They installed the tv and showed us how to work it. Cleaned everything up. Knowledgeable and professional.

The technician was very professional, explained thingsa clearly, and was able to troubleshoot all the issues connecting th tv to th exhisting equipment. Friendly and professional. He deserves a raise, a promotion and probably a vacation. 5 stars.

Agent put my TV On stand, then more or less said you’re on your own kid!!! I’m a 66 year old woman, I live alone!!!! I need more help!!! I don’t know how it works!!!!? I need more instructions!!!!

Really nice guys help to st it up. And explain how to ues it .

I'm not a savvy techy so help with any set-up is mandatory for me. The techs came out and effortlessly set up my TV and Blue-ray, easily set-up the universal remote and walked me through the features. I appreciated this very much.

They did an excellent job of mounting the 85 in. TV and connecting my devices including a soundbar. I went against their recommendation to use an HDMI cable to connect the soundbar to the TV. I had been told by personnel at the BestBuy store that the optical cable connection would provide the same functionality as an HDMI connection - THEY WERE WRONG. We ended up with many problems with the soundbar function because we connected it via optical cable (based on information provided at the store). Geek Squad techs actually came back after this bad experience and reconnected and reconfigured everything with an HDMI connection!

I was very pleased (and grateful) for the guidance and help in setting up the tv. It was challenging, as my brother has aphasia (a communication disorder) which makes dealing with strangers/technicians especially difficult. Mike, the tech, called to confirm his arrival time and couldn't have been kinder or more helpful to my brother.