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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 531 Showing 10,601-10,620 of 18,776 reviews
  • Rated 5 out of 5 stars

    Always pays to have the pros do the install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys always do an excellent job. We are always glad when we pay to have the pros do the install. Great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth extra cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely arrival. Mounted and installed quickly. Explained use. Answered questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad knowledge was extremely helpful in getting the TV hooked up quickly and properly. When spending a fair amount of money on a new TV, the last thing you want is for it not to be connected correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out to services my tv's was great. They went over and above with there sereves great team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thomas and David did an excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David and Thomas made sure that the location of our TV on the wall was where we wanted. They set the TV up and kept the work area cleaned. All of our questions were also answered. Great job guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two service people did a great job and made good setting suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad team does a great job. Prompt, clean, and thorough. I am a Total Tech member and will keep it that way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up tv and instructed me on how to use controls He did an excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    efficent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for installing my new 65" tv . Y'all were quick and accurate . Old tv and packaging were removed , and area cleaned up .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christophor had the tv up and running, cable too, real fast! (he got my bedroom tv up too!) At all times he checked back with me to see if I was understanding what was happening!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would have been difficult for me to set up, as it involved getting some connections on a ladder. They did this with ease.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    quick & courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to have best buy install my 65" Sony TV because I live alone & could not lift a large TV. I would have given 5 stars except that the tech was by himself & I had to help him remove my old 95LB 60" TV. He said he could drag it out to his truck but I could not let him possibly hurt his back. We managed OK & all went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed LG 65 TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my LG 65 TV and explained everything what I need. Good customer service and very helpful. I will definitely recommend to my friends and family. Job well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad knowledgeable and on time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were knowledgeable and efficient. Very careful and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good job for having to do this alone!! Someone did come help him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was thorough, accommodating and personable. He had 2 TVs unpacked, up and running quick as a wink. Give him a raise!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A+ Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech arrived on time. Very polite . Quickly set TV up and Running. Very thorough in explaining on how to work the TV. Cleaned up the packaging and removed the packaging and TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad updated my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was on time, knew what needed to be done and were efficient with their time and information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install done quicly and professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent not only installed the tv, but helped me understand how to use it which was greatly appreciated! He did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the way to go if you're not savy like me for modern technology in all areas. Will answer all your questions and stay with you until problem is solved. Love them.

    I would recommend this to a friend