Customer Ratings & Reviews

The Samsung 82" tv is a monster and there was no way I was about to try put it on the wall and mount it so make sure you consider applying for total tech support will not go wrong believe me. Awsome service.

This takes the worrying away from me and I trust Best Buy Geek Squad will do an awesome Job making sure it`s hooked up right and answer any questions that I might have

I always purhcase this with delivery of a TV. When they leave TV and all related equipment are wired together properly and work without issues. Also, wire snake pit is under conrol all wire a neat. Let a wonderful cheat sheet for our convience

The agent did a great job! The TV was for my in-laws and the agent took time to explain everything very kind and professional.

My tech from Geek squad was fantastc. He showed me everything i need to know to run and enjoy my TV.

The agents arrived and delivered my tv and installed it quickly. Very pleased with their service.

The geeks knew what they were doing and patient with me making sure I was well informed on what and how to do.

The agents installed the TV and reviewed instructions on how to use it to its full potential.

Geek squad is great. Third time we used them and each tech was extremely professional, courteous and everything they did was without problems. All our questions answered before they left.

The provider mounted the mounting bracket on the wall and then installed the tv. They then connected the other items and set everything up. Took them about an hour and they did a great job.

I love Samsung TVs. This is my second one. I ordered a 50 inch TV for the bedroom which is the perfect size.

Love the Geek Squad! They show up when they say they will and take care of what they came to do. They are very knowledgeable and provide a great service!

With all the things new TV could do I felt better having it fully installed and set up instead of trying to figure it all out myself. Only problem was the installer was supposed to show my everything in operation but he was in and out way too fast to really learn what I felt I needed to know.

The Geek Squad did a great job installing my LG OLED 55" CX1 and walking us through the set up to make it as seamless as possible. The calibrations were perfect for our use.

I was promised that everything would be ready to go. I especially asked about using my apple TV to mirror movies on the TV. The technician was not knowedable enough to do this. He said he didn't have time to call apple. . I was told by BESYBUY when I complained that software was not included in what I paid for; yet the description of this service in this survey says it is. The tech was polite and tried but had to leave before this was accomplished to get to another job. He had not been scheduled enough time to figure it out. I had to call apple and spend much time walking me through it.Overall I have found Geek squad lacking in knowledge of apple products. They also charged me for installation of the sound bar . The lips do not match the sound now and there are no instructions on how to fix this.The one apple TV goes on and off by itself and we have no instructions on how to fix this. This means more time for me with apple on the phone.

The two Geek Squad staff that came to hook up my new TV were great. Very helpful and a pleasure to work with.

The men were knowledgeable, quick, interested and coutteous

The Geek Squad agents arrived on tome, installed my products quickly and efficiently, and were very cordial.

The person is very knowledgeable, he is very kind and patiently worked and made it work.

Chris was very good at installation. He got right to work and in no time he was explaining all the function of the remote and TV