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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 533 Showing 10,641-10,660 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs installed my tv perfectly and explained everything very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many your Technician was great, fixed the problem which was neglected by the original installation and set me up with an Sonos App He knows the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV perfecting centering it in the room, connected all my devices & shared their tips on use with me. Above & beyond expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job of Home Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents gave a heads-up before arrival. Polite, professional and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up tv in a mannerly fashion. Up and running in no time great service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad could not connect the universal control that I purchased at Best Buy. I returned the control and received a credit for the hookup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Stand and washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men connected everything in a timely manner. Were courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up my new TV and went over every detail with me. He connected my pictures and music from my phone to the TV for me. He stayed until he knew I was comfortable with everything and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was knowledgeable, respectful of my property, efficient and would be welcome again in my home to assist with technical issues or installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, friendly, thorough!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! I am usually minimally satisfied with installers, but this tech far exceeded my expectations. She quickly set up my new tv, walked me through it's features, and left with my old tv and all of the new tv packaging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a team and so professional. Next time I think of doing my own install, remind me to call Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job installing and setting up my TV and devices. He was a true professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a Great job Installing our Devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came and connected all my devices. We are very happy with our purchases.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their guys did a fantastic job with our tv set up! In and out in less than 15 minutes and everything worked properly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my tv was enstalled with in time given

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service greek squad was more than helpful also very under standing of my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE AT A GREAT PRICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY ESSENTIAL FOR MY 65" TV. AT MY AGE HANDLING A VERY LARGE TV WOULD BE DIFFICULT (GUESS I'M NOT 25 ANYMORE). GEEK SQUAD BROGHT IT TO THE HOUSE AND INSTALLED IT. VERY PROFESSIONAL!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gray set up I should have rescheduled for a day with no rain I wasn’t as happy because I was being concerned with the tech getting wet so I didn’t keep him for questions that I should have asked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup and installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech was friendly nice and knew his stuff. Installed the TV, set up our remotes, basic screen set up and then answered all our questions as well as giving us some tips, advice and assurance we could call in with questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    prompt, timely, efficient, friendly, informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK SQUAD member who delivered and installing my purchase, was prompt, efficient, knowledgeable, able to answer all my questions, and made this installation a good experience. Because of that, I will quite likely use GEEK SQUAD again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was professional, fast and friendly. They did a great job and took the time to explain the new TV to me and program my AT&T remote.

    I would recommend this to a friend