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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 536 Showing 10,701-10,720 of 18,776 reviews
  • Rated 5 out of 5 stars

    Installed 65" TV and speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott of the Greek Squad is just outstanding. Adapts to problems encountered. Very helpful in explaing the TV, the controls and connections Couldn't be more pleased..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad rep was friendly and very knowledgable. He went right to work , answered every question and explained what he was doing at each step. He removed all trash and stayed as long as necessary to make sure everything was working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does a great job AGAIN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job of mounting our 77" Sony TV and making sure it was hooked up and working great before they left. Great job guys!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65 in Samsung Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers did a great job they answer all things I ask them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scheduled set-up for my parents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the TV for my parents. Scheduled Geek Squad to set it up for them. Appointment set up and Geek Sqaud was on time, professional and set up performed quickly, setting up remote, teaching basic use and explaining features very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed our tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was excellent they were kind quick and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service as usual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad visit was the fourth one for us over the last 17 years and this last delivery and setup was not disappointing either. Chad and David were efficient in the setup and explanation of the controls for our new Samsung mu8000.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service, had a small issue, resolved quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and the techs who came to set up were very knowledgeable and friendly. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad came through again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV, connected all my devices and made sure I knew how to work everything before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service with a Smile

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the kind heart and professional work the guy did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and professional. Took time to explain equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new 86 inch tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, eager to please! Asked if any question or needing assistance with other electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic customer service and expert set up of my

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my tv andall components. They were fast, efficient and answered a gazillion questions. Fantastic customer service and I am very happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install and tech support inadequate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial install and set-up was not accomplished to my satisfaction. I have Netflix and Pandora Radio and the operation instructions offered by the tech who installed our set and sound bar did not provide a comprehensive briefing on how to initialize and use these function. Several call and one home visit from Geek Squad Techs helped a great deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my TV and connected cable Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Geek Squad sent to my house was attentive and just all around fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekBook!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Geek help getting my wife’s new MacBook working with data from her prior MacBook that Apple could not get done!!! No kidding!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I - phone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents replaced my I- phone battery. They were on time and very informative. Making an appointment worked out perfectly. I am very happy with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was excellent. They explained everything about the installation and how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional Greek and did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We will always have Best Buy as our favorite place to shop. They are very helpful and right there to fill your purchase. The Greek that set up our TV was great. Colin did a great job. Thanks Colin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job of installing and setting up the tv. She answered all questions and gave information to help my daughter operate all aspects of the smart tv.

    I would recommend this to a friend