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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 538 Showing 10,741-10,760 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Professional and nice guys!!! Extremely helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blue ray player is a good value for the price Sony products usually are

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Pleasant, Helpful and informative. Always a pleasure to invite Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was excellent and very helpful and professional in showing me how to operate my TVs and all devices. He was extremely courteous and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Painless process.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, Colin exceeded expectations. TV installation was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gerat Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hook everything right. They hook up tv , my sound bar and dvd player set up where I want it at same with my tv and dvd player in the family room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to have this option available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know how I do without it most economical way to fix and keep my electronics up and running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, on time. Two team members arrived and did an excellent job installing TV, mount and amazon cube.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Delivers as Promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived as promised and installed the new TV. They also set up another TV that I hadn't used in a while and did the software updates on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative set up my new tv. Then he hooked it up to my cable and my internet. Was very helpful considering I’m disabled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Tech was awesome!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was amazing, very professional! Took no time to set up he was on it as soon as he backed the van in driveway! Totally Awesome deal well worth the money for set up!!!! Highly suggest using!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy’s installer where outstanding!!!! 3 different returns 3 different teams every single team incredibly professional would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Geek Squad before and they are GREAT. If you ever need help or have a tech problem, they are the one to call. They are professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV greatly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and punctual. Explained all the functionality very clearly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great With The Right Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first tech tech sent out was an hour later than my "window" and useless, but I called and they sent out a guy who knew what he was doing. He was on time and helped tremendously. Super friendly, too.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the TV quickly and explained all the features. Our TV viewing has been enhanced!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you for a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my new Samsung 55" TV in the designated place. It was done quickly Cleanly and efficiently. Agents instructed me how to use the TV and the remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When setting up my new tv the stand on the new tv didn't fit very well so I could see the screen, so he recommended a swivel stand to purchase and made a trip to the store to get it and came back and put it on. Very helpful & knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad team did an excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came to my home to install my tv and sound bar did a very good job. They were efficient in making these installations. The two men made a good team. I was very happy with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a spectacular job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was completed professionally and on schedule.

    I would recommend this to a friend