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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 539 Showing 10,761-10,780 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of getting the new receiver and tv linked. Did not need to buy a repeater as I thought I might have to after they set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad does excellent job. They provided top notch customer service. I am a long time member and will continue to remain a member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not have had a better experience. The Manager at the Bird Road store Luis was amazing. He was super helpful and knowledgeable with products and services provided. He is very professional and good at what he does.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has always been knowledgeable and helpful everytime they've done an install for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Setup my TV and Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful, knowledgeable, courteous, and did an awesome setup plus answered my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great and got everything working. I love the Geek Squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, polite service. Worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents understood the product and hooked it up for us. They did not explain how to use the remote that came with the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellence all the way around!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and follow up service was excellent. Very friendly efficient and effective young men who are an asset for Best Buy and the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Did A Fantastic Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with them. The guy knew what he was doing and was very friendly and jelpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up of a small 43 inch smart tv in bedroom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like the view of the TV. Good for my eyes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is the queek squad sure know how to do their job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased with Geek Squad delivery and set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs who came to my home were polite and knowledgeable. They made sure to removed all of the boxes and packing materials and left a cell phone number in case I had questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents delivered my TV, set it up on my stand and connected all my devices. They arrived promptly on the date and at the time arranged. The setup was done quickly and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV remote control programming- well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I requested the re-programming of 4 of my TV remotes. They were all out of line with their TV commands. They were all brought back to perform as required.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install 86" LG Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two technicians mounted my 86" inch LG tv, set up all the surround sound and logged into my streaming accounts. Made it super easy for me. Outstanding customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv rocks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation service was very satisfying. Tv itself is very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEKK SQUAD VERY PROFESSIONAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT FOLLOW THRU ON MY SOUNDBAR. GEEK SQUAD FOUND PRONLEM WITH SPEAKER.THEY WILL REPLACEV WITH NEW ONE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squd went above ad beyond!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were sooo impressed with the Geek Squad employees! They walked into our home to complete a job, it was more than they had anticipated. No complaints. They just pushed forward until the job was done. Strong work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV Quickly!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very polite and answered all my questions. I’m technically challenged, and after he got everything set up he showed me how to use all my new equipment. I haven’t had any issues or questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great at TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful explaining everything about my new TV. Also very professional and polite.

    I would recommend this to a friend