Customer Ratings & Reviews

The agent mounted my TV on the wall and connected all my devices. When that was done they discovered a problem with the TV. The remote would not connect. They arranged for an exchange, walked me through setting up the controls on my phone, and cleaned up after themselves. when the replacement came in they delivered it, took down the TV replacing it, and once again cleaned up after themselves.

David, the person who set this up, was very comprehensive in his demonstration to me. He explained it thoroughly in ways that I could understand. Well I do have a master's degree, I am 80 years old and not that tech savvy with this kind of application. The installation was very pleasant. He made me feel very comfortable.

Geek Squad techs connected our new Sony BluRay DVD player to our new Samsung Smart TV. They then disconnected unused wires/cables that were left plugged into the power surge protector. They also answered questions we had about using our new smart tv we didn’t get to ask the previous tech that installed our new tv. They were great! Very helpful and we’re not trying to rush us. One of them even gave us one of his business cards in case we had any questions. Great service and very professional.

The Geek Squad team did an excellent job in installing the tv and the sound bar. Shawn and Cameron took the time to explain everything about the operation of the tv and getting our favorite apps.

The guys installed my Denon AVR 2800 receiver and my LG 77 inch G4 tv to my existing surround sound speakers. They demonstrated how to navigate the remote and were very professional.

The installer was very knowledgeable and did an excellent job. I couldn’t be more satisfied.

The agents set up and installed all the devices. They instructed us on how to use the remote, being very patient with us! Agents were very knowledgeable and friendly. Great job!!

Our technicians were very knowledgeable, patient, personable and thorough. They spent time making sure we were comfortable with using the TV.

The Agents were polite and very knowledgeable , showed me all the functions and set up everything ! Well worth the cost !!

The Geek Squad showed up on schedule and quickly and professionally installed the TV, including responding to any questions on operation, for immediate usage

Pavel arrived a little early. He was knowledgable, polite and instructive., My son had already done most of the set up of the new TV. Pavel reviewed all aspects of the installation. He approved all. He walked me thru usage of the system and remote. That's going to take me sometime to learn how to use. Anyway, all nicely and promptly done. J Rodwin

The Geek squad team that show up , and install the TV were absolutely amazing , very professional team did a great job

The installation was fine. Prompt efficient and quick.

A setup was required due to the size of the TV. The installers arrived on time, were respectful and knowledgeable, and responded to all questions and requests in a timely and accommodating manner. Well worth the charge.

Zeek was right on time. Knowledgeable soft spoken gentleman. He carefully brought my TV and set it up. He turned it on and showed me the operation of the different channels and controls. LeoN FL

Agents were knowledgeable, friendly and clean. I was given a training session for the new remote and the options it offered. They took my old TV and placed it in my car to take back to Best Buy.

This is my second experience with the Geek Squad and both times the service has been outstanding. The installation was flawless and the explanation on working my setup allows me to use everything with ease and confidence and I am not tech savvy.

The Geek Squad staff brought a replacement tv to switch out the one I just purchased that had lots of issues with it. I had not purchased a television in over a decade so I was doubting myself wondering if I was doing something wrong in the original television but they confirmed my beliefs and assured me something was wrong with the original tv. They set up my tv and soundbar assisting me to set up the streaming apps I use. They were very courteous and sanitary with the Covid in the world we all dealing with. They answered questions I had and I appreciated their kindness and assistance greatly.

Sound is great, picture is great, all the inputs wanted & easy setup and customization. Insignia brand + FireTV is an outstanding combination. And my Best Buy/Geek Squad installer was EXCELLENT. I couldn't be happier!

The agent was on time, well prepared, friendly and knowledgeable. Took time to make sure i knew how to use new Bravia tv. No problems during or after set up. GREAT JOB!!