Customer Ratings & Reviews

Very professional and knowledgeable knew how to even set up the app I liked and troubleshoot a minion app set up

The second attempt to deliver and set up our new tv was great. The representatives were professional and efficient. The first attempt was disappointing because, through no fault of their own, they were given an out-of-box tv to deliver and set up rather than a brand new one which we had purchased. The rep quickly identified the issue when he opened the box the first time and informed us -- including several options.

The agents were so helpful, and they went way beyond what they needed to do. We have a Harmony remote, and we wanted it to control everything rather then the TV’s remote, because we are technically challenged. They spent a lot of time syncing all the functions to our Harmony remote.

The TV is fine, unfortunately Best Buy/Magnolia did not understand my condition with Direct TV connection through a WI-FI. The 4G processor requires a higher download speed in order to work efficiently. I would have bought an older technology OLED if I had know this condition. I would have expected my Best Buy and Magnolia sales representatives to have understood this condition and suggested an older technology with a quality picture. The Geek Squad techs were awesome. They mounted and connected the TV to all my equipment. They were TOP Notch.

At first I was skeptical about having the Geek Squad install my 65” LG OLED TV! But decided to have them do the installation. Best choice ever, they were extremely professional and conscientious of my apartment making sure everything was done neatly and correctly. They had suggestions for my sound bar placement which gave me more stand space and better performance. They took their time explaining all the features and answered any of my questions or concerns, well worth the money

The Geek Squad connected a new TV, receiver and an all purpose remote control. This includes different zones for different speaker systems. For me this would have been an extremely difficult set up. I don't know if I would get it right. For the squad it was routine. In the past I could hook up some wires, but they found some redundancy in my hook up in my old system. I was glad to have them hook up the new system correctly and efficiently. They were friendly, polite and professional in their work. I recommend using their service.

The installation was fast and very informative. Any questions I had were answered before I even asked them. The installer was very professional and polite.

Joel and Zach (The Geek Squad) were fantastic!!! They were very professional, knowledgeable, and exhibited great customer service. They worked together as a team. After completing the installation they gave me a brief tutorial, and made sure I understood. They removed all trash related to the installation. This was my first experience with the Geek Squad. Thanks to Zach and Joel it was a fantastic, and positive experience.

Easy to use and great image on the screen. Sound is very good and screen commands are fairly easy to use. I have comcast and the controls talk to the set very well.

GEEK GUYS CAME AS SET UP AND WORKED ON THE TV FOR ABOUT ONE HOUR. THEY WERE VERY PROFESSIONAL ASND COMMUNICATIVE IN A WAY THAT I WAS ABLE TO UNDERSTAND. AND GOT THE JOB DONE PLUS.

Christian was very knowledgeable and arrived on time. He explained how YouTube tv worked and made sure I understood how to find it in the apps. He also said if I had problems with tiling, it could be we would need a new modem because I was still using the one from Spectrum and I had 3 tvs, an Alexa, a Ring doorbell and my phone all on it.

The person who delivered my Roku and set it up was helpful and patient and made sure I was comfortable with the TV and its abilities before he left.

Excellent Geek Squad. My husband and I were very pleased with the installation and guidance given during set-up. I knew everything was done correctly, and they explained and guided set up of the apps and the appropriate connections were made. Job well done!

Great job. Tech was courteous snd worked quickly. Answered all my questions. Tv has an outstanding picture. Took old 55 inch away as requested. Geek squad does a great job.

The Geek Squad team of two were excellent! They set up everything including other remotes that can control the tv. They removed all the packing material too. Top notch!

Professional, courteous, efficient................!!

The agent connected Tv and it worked for a dsy or so then didn't work right. On ph with 4 or so Best Buy & Geek Squad-- sent to Samsung tech 1 time. Finally Geek Squad reconnected not with cable but with HDMI2. Tv never turns on same way & is frustrating to use. Picture is good, sound quality is ok. Like Samsung TV - 3 one.

Tony and assistant did a great job setting up my new TV and audio system- efficiently and very neatly bundling all the cords. Also, answered all my questions knowledgeably. Took time to explain how everything worked. Would definitely recommend this service.

The installers were very professional and did a fantastic job installing the mount as I wanted. They were very considerate and cleaned up everything!

I've been so busy moving in and decorating, etc., etc., that I've barely had a chance to watch it yet. But, when I do get a chance to turn it on, the picture is Amazing for a smaller size TV.. I was convinced that I would have to buy a much larger TV to get this quality of a picture & detail. Can't wait to be able to have the time to watch several movies both streamed from Disney+, Pureflix, Sling TV and Movies on my Samsung Blueray/DVD Player on this Screen as well.