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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 540 Showing 10,781-10,800 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad is an excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came in and assessed our need for larger TV screens. They then ordered the units and delivered, installed, and tested them all. Our gratitude for such excellent service cannot be overstated. Two thumbs up!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent sevice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job installing a tv mount and tv. He was very competent and was committed to providing excellent service with a great attitude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent was very knowledgeable and installed everything quickly and efficiently. He took the time to help us set up some of our services like Amazon Prime and Disney+. No problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did a great job of installing my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents knew what they were doing and setup was completed in short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rob from the "Geek Squad" delivered and setup my Samsung 49" UHD TV. He worked efficiently and was patient as he explained the features and remote for this TV. He welcomed any question I had and answered them clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our geek squad guys were so knowledgeable. They arrived when promised and were quick and efficient. They gave us future ideas and got us set up with the best products for our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and accurate installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was installed and set up very well. Workers were able to remove some of the attachments that the tv had so I no longer had to use them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mark did excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mark came in very conversational, answered all my questions and explained everything so exceptionally even I could understand!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exemplary tech service. Friendly and knowledgable. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were out in a timely manner, set up everything very quickly, and were very businesslike. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Perfect Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really appreciated the professionalism the Geek Squad showed when setting up our new TV. Questions were answered and we felt everything was ready to go when they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and TV stand installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional. They arrived at my residence when they said they would. They put my tv stand together and installed all my devices to my new TV that they also set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Stand, Geek Squad installation and TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, Geek Squad I recommend for TV, Computer and many other services. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and very helpful people. They went over and above to exceed my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Movie Enthusiast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians are very knowledgeable and are willing to demonstrate how to use the product purchased. Will answer any questions you many have and make suggestions if necessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great. Worked quickly and was very nice. There were scheduling problems but those were not his fault.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OneHappyCamper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup and delivery was wonderful. The staff was courteous, and took the time to help us understand how to get the best use out of our TV. They set up everything perfectly. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great. Very informative. Got the job done in no time flat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I got Geeked!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were friendly and knowledgeable. They were in and out very quickly. The only way to go when buying a TV, let them set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best so happy we have the servic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service and so happy with the tv. Every time we turn it on big smiles come out.

    I would recommend this to a friend