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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 543 Showing 10,841-10,860 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up my soundbar, Bue Ray, wifi, antenna and programmed it. Great service and knowledgeable staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeded expectation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home installation proceeded more quickly and efficiently than I ever expected. The technician did not leave until he was sure everything was working correctly and all--yes everyone--of my 100 questions were answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman came and worked with my TV set up. He made recommendations that seemed sound and we went with them. I was very impressed that he came on time, was tidy, and very very proficient. I will happily use their service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hookup was a challenge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hookup for my new smart TV was complicated and a challenge for the installer. However, he was very patient in making sure everything was connected correctly. It works perfectly now. Thankful for such professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Delivery Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, friendly, efficient service. Cleaned up every little piece from the box and packing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony Bravia TV connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No mounting was performed. Tech connected Sony Bravia TV with Bose sound bar and sub woofer. Locating Bose Sound Bar 700 in front of the base of the TV partially blocks the remote control transmission, but I can live with this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my tv and the install team was fabulous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad set up my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was knowledgeable and did an excellent job setting up my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First rate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You could not have asked for a nicer, more polite, more professional person to come into you home. Great job Best Buy in finding this kind of person. He is first class all the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad installed a tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men were excellent and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yup! Best Buy does a good job with the Geek Squad. The man that installed, Chad, is exceptional. Years, upon years with Best Buy and worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad problem solved and installed equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took 3 visits because the equipment was faulty. There was no extra charges . The men were knowledgable, professional and courteous.the

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YES THEY DID

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENTS ASSEMBLED MY TV STAND AND SETUP MY TV VERY GREAT FOR ME

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I called I was told that wall mount would be done with no wires showing. But on brick that cannot be done. The tech did a good job and was very helpful and very customer oriented. Great job on his part.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved my old 50" plasma to a bedroom and set up the new 65" OLED. I realized I couldn't lift it without risking breaking it. Very helpful and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a fantastic job installing my new TV. They were very professional & assisted me any way they could to make it a great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed TV using more appropriate cable than was purchased in the store. He answered our questions in a very knowledgeable manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly set up my TV and gave helpful information on how to use the tv other equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    placement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very competent and accomodating. Our TV was placed in the best position for viewing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installing tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup TV connected to audio system. Purchased from best buy

    I would recommend this to a friend