Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 544 Showing 10,861-10,880 of 18,776 reviews
  • Rated 4 out of 5 stars

    GOOD SERVICE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NICE TO TALK ABOUT THE PRODUCT PURCHASED WITH SOMEONE HANDY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my TV quickly and showed me how to work all the system. They did it with a smile and professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and efficient.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always the Geek Squad agents were prompt, efficient and neat. Would always recommend the Geek Squad for great services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AJ is excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am completely satisfied with the exceptional customer service I received from AJ! He was knowledgeable, polite and friendly. He installed my tv in a timely manner and answered all my questions. Please thank AJ again for me. Gina

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad reps were great - arrived on time and had our 65” tv and sound bar installed and operational in less than ninety minutes. They answered all our questions and were very knowledgeable. Glad we decided to use them!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use - installed by best buy - very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and fast installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers quickly set up my new set (on a stand, not the wall) and moved my old set to the basement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered and set-up my TV quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Great delivery and set-up service by Best Buy team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super service.it is a great help for people who are "technically challenged". We could have never put all those pieces together. It is a shame he could have not stayed longer to help us learn how to use all our new stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent up to the task

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the TV as requested. He knew what he was doing, and did the job well. We had no problems with it since. He was friendly and professional and careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth the money!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employee was great. He hooked up our new TV, and patiently explained the new features, including how to stream from the laptop. We couldn't be happier with Geek Squad!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good picture

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture weight sound color and overall quality is nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hire Best Buy Installers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were awesome, made sure everything was correct, a difficult mount on a masonry fireplace wall. Communication and service were exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect and Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agent named Marc from the Vero Beach Best Buy Store quickly and professionally connected my TV to my video components, plus Programmed my New Logitech TV Remote Control, to work with my 6 other Home Theater Components!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh installed my TV and set up my streaming box. He was very professional,knowledgeable and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad continuously comes thru!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT service; great customer care, quick installation and pleasant/knowledgeable employees doing the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only needed to get the new TV mounted to its stand included stand. Arrived on time. Were very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed tv quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents very pleasant and helpful, very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick competent installation and service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek squad employees arrived on time and efficiently replaced my old TV and instructed me all about my new "smart" Samsung TV. They answered all my questions and didn't seem at all impatient. A very pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up New TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent unpacked and set up new TV and gave full instructions on operation and remote. He also downloaded and set up internet apps and help with log in. Knowledgeable and efficient personnel.

    I would recommend this to a friend