Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
GOOD SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NICE TO TALK ABOUT THE PRODUCT PURCHASED WITH SOMEONE HANDY
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installed my TV quickly and showed me how to work all the system. They did it with a smile and professionalism.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Prompt and efficient.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As always the Geek Squad agents were prompt, efficient and neat. Would always recommend the Geek Squad for great services.
This review is from Add-On TV Setup, 55" or Smaller
I would recommend this to a friendRated 5 out of 5 stars
AJ is excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am completely satisfied with the exceptional customer service I received from AJ! He was knowledgeable, polite and friendly. He installed my tv in a timely manner and answered all my questions. Please thank AJ again for me. Gina
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great Geek Squad Setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two Geek Squad reps were great - arrived on time and had our 65” tv and sound bar installed and operational in less than ninety minutes. They answered all our questions and were very knowledgeable. Glad we decided to use them!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use - installed by best buy - very professional
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Professional and fast installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two installers quickly set up my new set (on a stand, not the wall) and moved my old set to the basement.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad delivered and set-up my TV quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Great delivery and set-up service by Best Buy team.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Super service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super service.it is a great help for people who are "technically challenged". We could have never put all those pieces together. It is a shame he could have not stayed longer to help us learn how to use all our new stuff.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Agent up to the task
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent mounted the TV as requested. He knew what he was doing, and did the job well. We had no problems with it since. He was friendly and professional and careful.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Definitely worth the money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad employee was great. He hooked up our new TV, and patiently explained the new features, including how to stream from the laptop. We couldn't be happier with Geek Squad!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
Good picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture weight sound color and overall quality is nice
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Hire Best Buy Installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technicians were awesome, made sure everything was correct, a difficult mount on a masonry fireplace wall. Communication and service were exceptional.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
TV Connect and Setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad Agent named Marc from the Vero Beach Best Buy Store quickly and professionally connected my TV to my video components, plus Programmed my New Logitech TV Remote Control, to work with my 6 other Home Theater Components!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Josh installed my TV and set up my streaming box. He was very professional,knowledgeable and answered all my questions.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad continuously comes thru!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT service; great customer care, quick installation and pleasant/knowledgeable employees doing the installation.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Simple Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only needed to get the new TV mounted to its stand included stand. Arrived on time. Were very friendly and helpful.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed tv quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agents very pleasant and helpful, very knowledgeable
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Quick competent installation and service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two Geek squad employees arrived on time and efficiently replaced my old TV and instructed me all about my new "smart" Samsung TV. They answered all my questions and didn't seem at all impatient. A very pleasant experience.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Set up New TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent unpacked and set up new TV and gave full instructions on operation and remote. He also downloaded and set up internet apps and help with log in. Knowledgeable and efficient personnel.
This review is from TV Setup, 56” to 90"
I would recommend this to a friend
