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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 545 Showing 10,881-10,900 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad showed up as promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were extremely informative and answered all questions I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jesse installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job setting up my TV, adding it to DirectTV and explaining how it works. Thanks to Jesse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything went very smoothly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys moved a tv to another room for us & set it up for us there. Then they set up the new TV in the family room. They also removed an old television for us! They were friendly and very accommodating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason was outstanding with my install and he answered all of my questions along with walking me through the tv making sure i was familiar with the remote and just making sure it was working properly. Super install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend the set up service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up service is more than worth it. The convenience is worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice crew. They did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt a little guilty having a 3 man Geek Squad crew deliver the television and hook up the OTA antenna. Very clean and smooth operation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs knew what they were doing, but they were in a big hurry. Had to really make them stop and answer our questions. We felt very rushed, and because all the technology was new to us, we didn't feel that we got the best service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Installer was the Best !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy installer was amazing! Arrived early, wore protective gear. Was so clean, neat and efficient. Exceeded ALL of our expectations. Would definitely use Best Buy services again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, professional service. Hung TV on wall and wired where nothing shows

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech was very fast and through. He installed the TV and it works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great, careful, neat and helpful. Very professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job, Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job mounting my 85" TV to the wall and connecting all my devices to the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very considerate and professional. They worked fast and efficiently together. Any questions we had, they took the time to answer them completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very friendly and efficient. Set up the TV and made sure I could navigate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did an outstanding job of mounting the TV. Took extra care leveling it and making sure it worked correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pierce did an excellent job to make sure the tv was mounted properly to my entertainment centers vesa mount securely and centered the tv and unit perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys set up my new TV, hooked up the Sonos Beam, the DVD player, my new “one stop” remote control for all the devices. Easy to follow instructions and I’m up and running! Thanks guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation of our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech along with helper placed our TV in entertainment center and set it up for us. He also programmed our remotes. Very professional. We are very pleased with this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation of our new 65" TV was perfect. Had an agent back out for what we thought was an installation issue, but it was actually our cable box. An excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Took their time with installing 77" tv, new amp., new vcr and remote. Set up all the apps and made sure everything was to our satisfaction and were comfortable with the remote !

    I would recommend this to a friend