Customer Ratings & Reviews

the agents were neat, clean, and knowledgeable. They unpacked and connected the sound bar and tv quickly and answered all our questions.

Great, the picture is clear & beautiful! Everyone I dealt with was courteous & professional.

The agents were very careful with unpacking my new tv and setting it up, after which I received a brief overview on how to operate it. I was also encouraged to contact Aaron Hyatt if I had any questions. Fortunately, I haven't had to bother him yet.

2 gentlemen set up my new tv and did an excellent job. Ty went through the controls and options very thoroughly and reassured me I could call him anytime if I had further questions, (fortunately I haven’t but it’s nice knowing I could). He’s a real asset to your company, I’d make sure he’s happy if I was his boss!

The installer arrived within the promised scheduled time. He was friendly and familiar with the product(s). During the set-up he explained everything about the TV and the best method of interacting the TV with my other components. He made sure everything worked properly, smart features, sound, headphones, etc. The installation went smoothly and quickly.

Very professional in their service. Helpful and knowledgeable.

They agent were professional, very knowledgeable, worked well together and most importantly they were on time.

Both geek squad techs were highly knowledgeable. They were very respectful with all our questions. Asked if there was anything else they could do. They hooked up our surround sound on our den TV when Verizon tech didn’t bother to do. Wish I could have them both on direct dial.

Josh set up my TV quickly and without a hitch. He clearly explained everything, making sure I understood each item before moving on to the next. Josh was professional and friendly; excellent demeanor. He moved the old TV out - which wasn't easy as it was old and very heavy; had to be moved out via the patio and backyard because it would not fit through the patio door leading to the inside of the house. Josh is top notch!

The agents arrived on time and set up and connected the tv to our WiFi and streaming services. It was quick and seamless

I've never used the Geek squad before for a home T V install, I'm really glad I did this time. He was very careful and handled the T.V properly. The new models are so thin!

I’m so happy I let the Geek Squad set up my TV, set top box, DVR. They were fast and efficient. I wish we had spent a bit more time going over features.

The technician unboxed and hooked everything up, and also gave me some instruction on using the remote. He was knowledgeable, personable and professional. I was very glad I used the Geek Squad rather than to figure it out myself.

The two technicians did are great job setting up my 82 inch TV and also setup my bose surround sound system.

The Geek squad at Best Buy is the best, very knowable people and they take their time with us old people showing us how to change the channels and look up programs that we wanted to see. They made no mess and took the empty boxes with them when they left. These people know what they are doing and do it very well. I can highly recommend the Geek squad.

This was my first purchase from Best Buy for a 65" Samsung TV along with Geek Squad installation. The Squad guys were very polite and efficient with the installation. I had a problem later and put in a telephone call to the Best Buy Geek Squad. The lady who answered suggested what I could do to correct the problem. She held the line while I tried out what she suggested and "Bingo", it was fixed without a house call!

First of all I bought the 50” Samsung TV and had it delivered to my brothers house because it was a birthday present. Well I have to say that my brother was absolutely thrilled, amazed and appreciative and grateful for the 20 star service that your 2 delivery people gave my brother, This is why we love Best Buy and being a Geek Squad member & why we both will always shop at Best Buy. It’s been a week since my brother and elderly mom are watching the new TV and they are still talking about how great the service and product has been

The setup was done well. It did not take long, and the two people did a good job and were helpful

The Geek Squad did a fantastic job of hooking up my new LG TV and it’s related components (Xfinity cable box, Blu Ray player, and soundbar). They patiently explained the functions and hookup of the TV and answered my many questions about the controls on the new LG TV. They hauled away the box for the TV with them. One fewer step for recycling for me. I was hesitant at first to get the installation service but in the end it turned out to be worth the money. The installation team was extremely kind and courteous!

the guys were respectful they were good at their job very thorough cleaned up afterwards showed us how the new controller worked and were very patient