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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 551 Showing 11,001-11,020 of 18,776 reviews
  • Rated 4 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were in and out very quickly. Had the process down to a "T". Answered questions accurately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, competent and very friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job installing our TV. Was not only very competent but very personable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Served its purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Served its purpose regarding connecting my flat screen TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never had such good service from any one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived as scheduled. got right to work on my tv and found the problem immediately. They hooked my sound bar to the tv, explained everything and left me feeling more confident.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guy was amazingly helpful!!! Can't remember his name, but he deserves recognition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional, friendly and explained everything well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed my old fridge installed the new one making sure it was level… great customer service, both delivery/technicians very professional arrived on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job super thorough and safe l. It's been great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up our new tv and sound system, showed us how to use everything. We have had to have someone come back out once, but it was a minor thing that we should have known, the tech was wonderful and didn't make us feel stupid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad team members

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek team members helped to resolve TV installation issues. They were on time, prompt and explained everything very carefully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic - wish I had Angel on speed dial!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer was fantastic - shout out to Angel. Very efficient and gave us some really helpful tips on how to use the TV and access channels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Roger and Brandon did a great job on setting up the LG TV and showed me all the features that the TV can do and how to rename the HDMI ports as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable in what they were doing. The TV was too long to fit on our stand and they were very helpful in making suggestions. Mounted it on the wall in a quick manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is so complex we were so glad that the Technician set it up for us. He spent nearly over an hour setting it up. Then he spent almost another hour explaining how to use our new 4K TV. We definitely feel it was money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were quick to service my needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service, knowledgable and helpful, I would highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were awesome patient and cleaned up help explain features in detail

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color and brightness of this TV enhances my enjoyment in watching.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great agent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was extremely patient and made sure I understood everything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    failed to get lit high enough on the wall it interferes with the remote have to hold the remote above my head to operate spoke with a manager monday the firts anhd he said he would get them out here to correct it but have not hjeard from hiom today 3/4/21

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and informed me about the setup and installation with ease and knowledge. Explaining everything they were doing and any questions I had. PJ was awesome, highly recommend.

    I would recommend this to a friend