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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 554 Showing 11,061-11,080 of 18,776 reviews
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job. Will need them to return because we are having trouble with the remote & they forgot to add prime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workers were friendly and efficient. They were very knowledgeable and explained how to work our tv and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great Install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel was very knowledgeable and polite. He set up our TV quickly and was helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He setup the TV and thoroughly explained how to work everything! And was wearing a mask! I appreciate that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was excellent, great product knowledge and very courteous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always the best service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very courteous , he connected All my components n explained how to use them , we always bring the geek squad to our home for all our electronics n appliances installation n care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    see above

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Greek Squad did a good job. Thank you!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. The geek squad person was very knowledgeable and completed the set up of the new TV and Soundbar with no issues and in a short period of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad staff who delivered and set up my TV, were wonderful. Very pleasant, personable, patient and knowledgeable. Explained the set up and the features on the Smart TV making sure I understood what to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We called and in no time we had a technician here and she was very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an outstanding service of hooking up the TV and Receiver and cleaning up all the wiring. They also ensured everything worked perfectly and functioned as sit should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two wonderful Men delivered and installed our new 75" Sony Tv. They took the time to installed it and took the time to shows us how it ran, along with the remote. Very friendly and helpful. Worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DouglasE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After almost TWO months Geek squad FINALLY sent an agent who knew what was needed, how to do it and he DID IT!!!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    FANTASTIC!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, efficient, helped me learn the new set, competent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything went well on install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have person hook up and install products to TV. Tech need to let consumer do more hands on to how to operate the remote control. Did not know how much time tech could really spend on all the setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV SET-UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job. They were polite and gave excellent instructions on how to operate the TV and remote. We are very happy with the whole experience Thank You.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installation process went well, and quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with the performance of my newTV. It was installed by a wonderful agent, who was extremely informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation 0f 65" Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installation went off without a hitch. Geek Squad member synchronized all hookups to one remote in very little time. Set up tv with proper lighting, tuning etc. for maximum enjoyment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It takes TWO!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony XBR-X900F 85” set was a high risk install with anything but the Geeks. I certainly would have dropped it or at least banged it. No brainer! Get Total Tech Support! This service is only $49 with it. What a deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service all steps installing Arris router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was like having Santa Claus stand in for my well known tv service provider who proved unreliable. The Geek installed my Arris router and was very diplomatic over the phone coordinating with my tv service.

    I would recommend this to a friend