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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 555 Showing 11,081-11,100 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great Instruction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was first class. They installed the TV, connected all devices, and showed my wife how to operate everything. The was great since I wasn't home at the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service call.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service call was difficult but the technician worked though it with excellent results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was quick and painless. I could never have done this myself. Those guys were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Overview

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Respectful of property and the new equipment 2. Recognize potential problems before they happen. 3. Knowledgeable and the team works well together. 4. Would hire again These four areas made our experience a great one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad members was friendly and very professional and efficient. We tried to set it up on our own but we were not tech savvy enough. Geek squad save us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Your outside delivery man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our delivery man set up our new TV and set up our old tv to the basement. Enjoyed his background. He was not a part of the Geek Squad; but, an independent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and the took the trash with them. All that was left for me was to enjoy my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up moms 65in TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job setting up my mom's TV. They attached it to our satellite provider and the other devices. If it was up to us to install, we still wouldn't be watching the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV connection and set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad sent out two members for the TV delivery and set-up. They also assembled a new TV stand. They were very helpful and summarized the TV controls with us. Excellent customer service! We will definitely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad made sure we had done the set up right.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went over some things with us. We had gotten our tv set up before he came, but wanted to be sure we had done things right. He was very nice and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up during early part of window. Successfully mounted tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice tried but doesn’t work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still having problems with it. Sound system not working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was careful when unboxing and installing the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, they did a great job........................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad rocks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having water damage the Geek Squad was able to assist us in a consultation in replacing our damaged equipment and everything works like brand new!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    QUICK AND PROFESSIONAL TV INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent arrived and professionally installed my TV just in time for football season. I would recommend the Geek Squad all future installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    competence and a pleasure to meet and displayed patience and care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan from the geek Squad was excellent he explained everything to a T and even when I asked him to go over it again no problem very courteous

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered TV to my daughter was not that friendly felt bothered that it was not being hung and only placed on on a stand. She is a freshman in college with no car should have been happy it was an easy delivery and setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    How to operate tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent's unpacked my tv attached a stand put it where I wanted Hooked it up to my devices and showed me how to use the remote to connect to everything

    I would recommend this to a friend