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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 556 Showing 11,101-11,120 of 18,776 reviews
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men doing the installation were great. They did a very good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worked on setup until it all worked perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We would not have been able to set it up and get to work ourselves. Even they had a hard time figuring out how to connect everything and to get all the gadgets connected properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new TV. It was a great price. The Geek Squad person who brought it, set up quickly and set it up did a great job. I could not be more pleased. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team that came out was very professional, and I loved that I didnt have to do anything. I actually went and baked some cookies while they were working. They showed me how to use my cable too! Very excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    M TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed and made sure everything was running correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Sony tv installation by Geek Squad. Always so professional and they make sure everything is good before they go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get a replacement plan. It's worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very good. My tv was quickly set up. Instructions were very good and easy to understand how things worked. Cleaned up and was out of the house in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents called when they were on their way and had the tv up and running in no time. They showed me how to program the tv and its other functions and made sure i understood before they headed out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered and set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and hooked up my devices quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is nice but most important is Justin from the Geek Squad... He installed our new set and was extremely patient and kind. I’m very happy we took the warranty plan. Justin Anthony is a real asset to the squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was an exceptional experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They agents set up everything to my expectations, they sent out very professional representatives

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review for 2nd Tech.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st tech did not explain TV to parents, said head phones were not compatible, and he had 2 more appointments , so he couldn't give them the time they needed!!! 2nd Tech made everything right!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service! Would use them again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my TV and connected all my device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad/quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent removed and installed my new tv. Quick and easy. Set everything up, made sure all was working properly, answered all of my questions . Good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE OUR 43" LG TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice picture quality - it is the perfect size to fit into our old and nice entertainment cabinet that we've had for 30 years! Just fits - 43" is perfect. This is a very nice TV, that anyone would enjoy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five-star service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and installation crew were exceptional. TV was up and running in short order. Answered all questions and were great teachers on how to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The item definitely was worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a unique situation when hooking up my television, I needed a high definition cable that was at least 22 feet long and this was the only product that I could find that was long enough, it was 24 feet long and did the trick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robbie (Robert) of the Geek Squad was extremely thorough and helpful In the installation of my TV, modem, and router through the cable box. He was courteous and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad di an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys showed up on time and did an excellent job with the set of the TV.

    I would recommend this to a friend