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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 557 Showing 11,121-11,140 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad di an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys showed up on time and did an excellent job with the set of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new 50" LG smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job of setting up my new LG 50" smart tv - no problems - Agent was polite, worked quickly and cleaned up after the setup -

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome and easy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted our new 65” TV and got it commented to our streaming service. Helped us cut the cable (we are going with Hulu plus Live TV). Enjoying everything about the experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They couldn't been more helpful and nicer. Everything works like a charm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV in a quick manner!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent setup my TV and stand efficiently. He then connected my TV to the audio equipment and synced up my remote for simplicity! I would recommend Geek Squad to family and friends!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job of getting my new Smart TV connected and working well. Went above and beyond by returning to make the final connection for my VCR -- cable had to be ordered. Once done, everything has operated perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was installed and working very quickly. The service men answered all questions and removed the old TV. I was very happy and satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free delivery I like that. Good service great people

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great techs as usual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my new 60" Smart TV - it replaced my 55" Smart TV that needed to be replaced under warranty. Very pleasant agents who took the time to teach me how to use it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Effective and quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two me showed up, set up TV and programmed and explained how to use WiFi if I wanted other options. What I didn't know at the time was that they would charge after 3 months if something went wrong, even though I purchased a 5 year warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thorough explanations and instructions were given for how to operate new tv system. Installers were patient and used easily understood language and allowed me to practice while they were there to assist me. A+ service!,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My geek guy was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was most accommodating to my schedule, even to the point of having to delay his visit at the last minute

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed 4 wall mounts-(2 in brick and stone walls) ,connected all my devices, and programmed my Universal remote. Very good at explanations, courteous, and helpful. Great experience!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do not settle for anything but the best service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Would recommend them to anyone who asks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not have done it without them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up the new 50" tv, the sound bar, blue ray DVD player. Everything worked perfectly and they spent the time I needed to make sure I understood how to use the multiple remotes. The whole system is great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad saved me hours of trying to set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, helpful, and friendly service! I felt comfortable with the instructions for operation they went over with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent delivered my TV and hooked it up I'm very pleased with Donavan he was polite, courteous, and very knowledgeable about the equipment .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technician was through and he genuinely cared about us having full understanding of the devices he installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They re the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were the best very friendly were great were sure I understood every Aston I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing my 85" TV by the Geek Squad team

    I would recommend this to a friend