Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Geek Squad did a great job installing my new Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad Tech was courteous and respectful of current social distancing and Pandemic guidance as he delivered & setup my Sony TV.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jeff. Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!
Rated 5 out of 5 stars
RightTV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup team did a fabulous job setting my 70 inch TV up connected my sound system, dish system and my WiFi. I was super impressed with this team.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
set up by Geek Squad for 65" TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the two guys who came from the Geek Squad were on time and both were very informative and very helpful.......courteous and knew the product inside and out.....very pleased with the service they performed.....
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Highly Recommend with TV larger than 55"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Samsung 65" TV, after Geek Squad, unbox the unit, I'm glad I went the setup by them, because of how fragile the unit is and putting on legs. They quickly had the TV up and running in about a hour.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Installed TV/Antenna Very Well!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer was patient, kind and helpful. He did a great job!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Set up was quick!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Using geek squad was worth every penny, TV and sound bar delivered, set was installed quick, all garbage taken away, needed a cord and they had it , no time wasted going to store! Love my new TV and sound bar is awesome!!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 2 out of 5 stars
75” SAMSUNG TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spoke with the Geek yesterday and told me thinks it’s not the tv issue, think it’s Cox internet that slow down & gets blurry? I called COX Afterwards, said my internet is all good to go. Check my YouTube and it’s all smooth. Hmmm, Think It’s has got to be the TV Issue hmm? I m just frustrated with the blurry part of the tv we watch on ESPN sports most likely n other tv shows thru Antenna! No Cable Box! We use High Speed WIFI! What to do about this matter? This is the second time I m having an issue with the 75” Samsung TV. The first time TV was clear and sharp picture on screen. This 2nd one is little but fuzzy wuzzy blurry.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 3 out of 5 stars
Too Little
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer didn’t “have time” to set up a couple streaming apps for me and his verbal instructions were too techy to understand.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Good performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived within the time frame given. Set up new tv and programmed my remote. Very good service.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
TV installation was great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greek Squad is the best! They know exactly what they are doing and explain everything. They gave me all the time I needed to understand the new TV
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Installation went quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents completed my TV set-up and antenna, explanations given as to operation of the hand held control.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
On time and professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our installer did a good job and was on time and professional.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my DVD/BluRay player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad came punctually on the appointed time and connected my new DVD/BluRay player to my TV and cleaned up all of my other device connections. Great Job!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Works well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well to get channels thru antenna. Even without being directly in window.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech that came to my house was great!. He answered all and any questions (regardless of how they sounded to him). Completely set up all systems. He was neat and very personable and I would highly recommend him.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Top notch service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was thorough, quick, and friendly. Answered questions, and showed how things worked.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
tv stand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv stand seems to be fine. It doesn't seem to move. It's keeping the tv sturdy
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great value!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 50 inch LG TV for my sun room. Wonderful picture and sound for a TV that's used on a "part time" basis! Digital channel program and picture are crystal clear! Great value for this size TV!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Job well done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both agents very friendly and knowledgeable no issues
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Satisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was Amazing !! as well as customer service
This review is from TV Setup, 56” to 90"
I would recommend this to a friend