Customer Ratings & Reviews

The Geek Squad delivered my TV and connected it so that I could use it. They showed me what to do with the remote if I had to use it. They even set up my remote from my cable provider for me so that I didn't have to have them make a visit. I have no problem using the remote from my cable provider. They also removed my old TV and took it to be recycled even though I paid for the removal. Otherwise I don't know what I would have done with the old one.

The agents installed my tv and were very professional. They made sure that everything was hooked up properly.

My installer did an excellent job setting up my new tv. He was polite, knowledgeable & helpful. I definitely recommend Best Buy and the Geek Squad.

Agent was great mounted stand and tv with instructions for use. Neat and knowledgeable. Appointment was acknowledged with a time. No one came. Then I received an email with next day install date, which I couldn’t do. I called and was told the agent wasn’t able to install as scheduled so the date was changed. I had to change to the following week. Someone should have called me re cancellation and need for date change.

They showed up on time Worked quickly. Got my TV working perfectly and cleaned up their mess

The geek squad is always so courteous, helpful, and knowledgeable and were able to get all our new tv connected to our older receiver and surround sound system along with our record player and CD player (yes, we still use those) in a short amount of time so that we did not have to learn a lot of new technology.

Very pleased with the geek squad’s knowledge, professionalism and how quick they setup my tv

Great work, done right the first time! These guys know their equipment and how it is supposed to be set up. Knowledgeable and helpful with teaching new equipment.

I highly recommend. when you make a big TV investment you want that equipment set up to supply the best image possible. Also, a DYI you risk making errors, and it's a more than 1 person job. Team on my set up was on time, professional and fast. Worth every penny. Nice people.

Both of my installers were very helpful and knowledgeable. They both answered all of my questions and were very good at explaining in an understandable way.

I am so very grateful for the service from Michael at GeekSquad! He was funny, calm, best of all diligent and able to quickly install the mount and tv. He reported the issue and helped me move forward getting a replacement. He was then able to come back out and reinstall the new tele that worked like a charm! Glad you guys have someone like him on your team~!

The agents were very professional and good at their job. They measured my TV stand and said it would be slightly short for the TV legs so they were a great help in trouble shooting and using my coffee table to put my TV on for now. They hooked up my Blue Ray and got all my apps up and running. They also connected up my sound bar. I asked any and all questions and they were kind and answered them. I give the a 5!!

The agent Alan, who was sent out to hook up our tv was extremely professional, polite and friendly. He patiently walked us through the settings and how to use certain features on the new tv. He answered all our questions, very knowledgeable. If we should ever need services from a member of the Geek Squad again, I would be very happy if Alan was the one. He's just a really nice person!

The Geek Squad were in their element. They were very professional and had my units setup in no time. I have been enjoying the setup since installation without any issues.

Great service, very knowledgeable. Did an excellent job setting up the TV and programming the remote control.

Great service by installer. John was very knowledgeable and respectful of me and my home.

Geek squad did an excellent job. They installed our new 75 inch Samsung TV, Sonos Playbar and Sonos Sub. They setup all the options on the TV and Sonos to be compatible with the other Sonos we had in the basement. They recommended we replace the HDMI cables with others we had in storage. Love the setup, picture is excellent, sound is great and installation was painless thanks to the Geek Squad. Plus all boxes. were removed! This is the first time we have used the Geek Squad and I was pleasantly surprised.

The 2 techs that installed and set up the TV and soundbar were very polite, knew what they were doing, explained how to control the TV and soundbar. Excellent work.

Geek squad (I think his name was Kyle) was great. He was knowledgeable about setting up my TV, tried an old antennae and then suggesting another that might work and then he set that one up on another visit. He actually showed me how to use more functions on my TV and being patient while i wrote the steps down. He didn't make me feel stupid for not knowing all this. He gets an A+ in costumer service!

Geek Squad installers showed up on time, wore shoe covers so they didn't track dirt into my house, and got the job done efficiently and correctly, all of which I appreciated. Both installers were friendly and were happy to show me how the new TV worked and how to use the remote.