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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 561 Showing 11,201-11,220 of 18,776 reviews
  • Rated 5 out of 5 stars

    Workmen were excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived slightly ahead of scheduled time, but called in advance for approval. All work was done neatly and the room was well cleaned. The TV was demonstrated very efficiently and all questions were answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job. There were a few issues that they came over with ease

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member knew his stuff. Set up was quick, professionally done. Installer was knowledgeable about Television and the sounder that was going to be used with the tv. Demonstrated use of tv. Terrific service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We appreciated that our new TV was delivered & installed by an expert. He was very helpful and clear in answering all our questions. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers arrived on time and were very well versed in the products that they hooked up. They explained everything that they were doing and didn't leave until they were sure everything was working to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were very nice and neat and respectful not to bump anything and took the packing with them. Way to go guys. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James actually made me a video explaining the set up for my tv. He was so very patient, kind and smart

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The service provided was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to add 2 speakers to another area in the house and needed it done professionally. The technicians were knowledgeable and did a great job.i would recommend them to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was delivered early in the day which worked well for me. Instructions were followed and product was in good working order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered, installed and hauled away my old television. The installation included syncing the sound system and tying it into my directv system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sam from Geek Squad was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam the service provider was excellent He was very thorough and made sure I had a good understanding of the items purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with their help, they were real helpful and we were happy with the results! They answered all our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech set up/ free delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Knowledgeable technicians! Fast delivery date! Came when they said they would!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was wonderful. He explained the settings and demonstrated the 4K for us. He was professional and knowledgeable. I would recommend the Geek Squad to everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful and patient installer. He reviewed everything with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squa Installed by TV quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was wonderful. Called prior to coming, worked efficiently and was very polite. Set up my TV with my xfinity remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techs were very professional with the installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person was very knowledgeable about the T.V.'s we were looking at. The techs that delivered the T.V. were very professional at their job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    went above and beyond really communicative professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad able to finish job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came back and was finally able to finish their job after I was able to get hooked up with Century Link.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Squad members were able to hang my TV, hook up the Soundbar and get us all connected in a short amount of time. Explained as they went along and made sure we were up and running before they left.

    I would recommend this to a friend