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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 562 Showing 11,221-11,240 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who installed and set up our new 55" SONY TV were polite, efficient and made sure all our questions were answered before they left. They also helped us sign up for the Best Buy protection plan. Nice experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employees who delivered our TV were professional, efficient and thorough. Erik Janes was the best service person I have dealt with in awhile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have people who know what they're doing !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    two (2) Geek Squad techs came out to hook up antenna to TV (getting rid of satellite service) as well as double check all other connections ... record player, reel-to-reel player, tuner, and Blue Ray box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Insurance for my 82” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s important to have Geek Insurance coverage for my 82” tv. 5 years warranty if something happen to my tv!??? Replace or fix ? Not cost my money!!! Think about it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TVConnect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Connect and setup went very well. Installation was expedient, service was courteous and informative, and cleanup was appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GUYS INSTALLED THE 86" TV WHICH WAS A MONSTER JUST TO HANDLE IT. SET IT UP AND MADE SURE EVERYTHING WAS WORKING FINE AND INSTALLED THE OTHER ACCESSORIES TOO. GREAL DEAL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV . Hooray!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grreat picture. Easy to use. The Geek Squad did a fantastic job of getting us set up. Even came back to install ESPN +.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the tv and connected it to my current service provider. The explained all features and settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the best installation. The installers were very thorough, professional and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional gentleman

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very polite. Wore a mask and maintained distancing. Very personable Took down old TV and was cautious and respectful of our furniture as well as old and new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new tv. Had Best Buy do the install. Great service - would recommend this service to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would Highly Recommend this Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt and courteous. Did a great job installing our new TV and moving our existing TV upstairs. They also connected all our electronics and the soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our TV set up is not easy because we have a DVR, blue ray and surround sound. Max did a good job of getting everything set up. When we had trouble getting everything to work correctly, Art came and helped us. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt, there when they said they would be. Very knowledgeable and very helpful in explaining things to a technically challenged person. I wouldn't hesitate to use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install tram

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great. They were friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent, as usual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen were prompt, efficient, professional and courteous. Took all of the packaging materials so I don't have to dispose of it myself! Helped more by setting up the DirecTV remote to operate the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will Use Again

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered and set up my TV. They were on time, were efficient, professional, answered all my questions and made various / helpful suggestions. I have used before and will use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very professional setting up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech set up my TV, did a great job. He was very patient with me and explained everything thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had a team of 4 guys come in to install our 2 TV's..all very professional, and efficient. Thank you to all 4!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did an excellent job mounting the TV on the living room wall and performing the initial remote setup.

    I would recommend this to a friend