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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 563 Showing 11,241-11,260 of 18,776 reviews
  • Rated 5 out of 5 stars

    The Geek Squad set up my TV and CD player quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad provided excellent service in setting up my new T.V. and CD player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It took a while.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works good. He completed all that I wanted done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my TV and Antenna Quicklly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was the Best thing I ever purchased at BestBuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation fast and complete. Arrived on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional & courteous service from a tech who worked timely & explained function and navigation of TV step by step.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, brought my tv in to my family room, and set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Soundbar mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech called me two days before the appointment and again on the day of the appointment. He arrived on time, did exactly what I needed done in a professional manner. My TV is hung correctly and in the right place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY Professional, VERY fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were here at the scheduled time and had it hung and operational in 40 minutes. They took the time to demonstrate and explain it and answered questions. Highly recommended by old people!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called before they came and arrived on time. Protected carpeting and entertainment center while doing their work. Demonstraited the TV and answers all questions. Answered an abbitional question the next day by phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys came in, they were polite, friendly, answered any questions and mounted the tv and sound bar in no time. Can't say enough about the Geek Squad--terrific service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lola2067

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup people were outstanding. On time, professional, and careful. They also did a great job of explaining the main features. They exceeded our (very high) expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service . Very respective of property and cleanly ! I highly recommend them !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service from Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who setup our new Roku TV was outstanding!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was great. So glad I have Geek coverage for this and other assistance. Far better than having to deal with Cox!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed our new 65” TV, sound system quickly and efficiently. They were knowledgeable and friendly. They demonstrated usage and answered our questions. Very enjoyable experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad is a must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is quick, efficient, available for questions ALL the time. They can resolve most issues within 5 minutes over the phone! They do an excellent job. Don't make it purchase without their support and security.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great employees and efficient and on time. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Explain remotes to seniors.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was a good listener and explained the product well. He also solved my connection problems with older equipment. Another good teacher from the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service From Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Part of which was moving 2 TV;s into different rooms as well as installing a new Samsung Q80 in the living room. Very pleased with the support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feel Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians did an amazing job hanging the TV. They were quick and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    service was very good. I have used Geek Squad in the past so I knew how they worked and have always had good service from them.

    I would recommend this to a friend