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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 564 Showing 11,261-11,280 of 18,776 reviews
  • Rated 5 out of 5 stars

    Best customer service for set up and connect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen was broken when taken out of the box. The Geek Squad guys went with me back to store to get another TV (better size), then back to my house to set up and connect. I was very grateful for their expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was worth it. They are very efficient and those tvs are so thin and fragile, I was worried I would have damaged the screen if I tried this on my own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who mount and connect my tv was very gentle , professional, fast and directive. I really appreciate. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WOW!! PERFECT AGAIN!! THAT'S BEST BUY!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is just so talented. Installation did not take long at all -- was done so perfectly. What more can a customer want or expect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very helpful and knowledgeable. He answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fast & efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He installed and connected my Vizio 32" HD TV, because I had no knowledge of installation. He did a great job and took only 10 minutes. I was satisfied :) Thank You.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything works together

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a new 75" TV..sound bar and blu-ray. Had Roku and DirecTV...techs made sure all worked and synced together. So easy for them...we'd still be reading instructions. Total tech is TOTALLY worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are just wonderful! They make it all so easy! Definitely worth it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    uverse never worked well after installation -- we kept getting Samsung menu -- still a problem we have to watch for == we are using UtubeTV which works better we had to cancel uverse which we really liked We have a SECOND Geek Squad to fix problems for which we were charged another installation charge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the pleasure of Roman and Dominic setting up my new television and sound. They were friendly, professional and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    professional, explained everything, caring, knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pete Bullara

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in home service was very good and informative and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad could not have been more helpful with set up and clean up . Also they made sure I knew how to use the remote and other features of the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You must be joking!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a NEW tv finally,and now you expect me to set it all up?? I think these people are much more qualified and well trained. She did a great job of setting everything correctly, testing the installation etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Geeks were very pleasant and professional. They got my set up and running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery people set up my TV and connected it internet. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad team was TERRIFIC!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out for set-up were fantastic - they made it look so easy but we couldn't have set it up without them. They answered all questions and made sure we were at ease with using the remotes and various features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my television quickly-Above E

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my television & connected cable service Above Expecations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    answered many questions, sometimes twice; kind and patient; willing to take all the time needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was terrific. Two men came and got the TV installed before my husband got home. They pulled it out on the mount and positioned it so he can watch from his chair. It is too high for me to move easily.

    I would recommend this to a friend