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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 568 Showing 11,341-11,360 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this service to anyone considering a new large screen tv They set it up and made sure the tv was working properly and showed me how to function the remote before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and spent sufficient time setting up televisions and explaining everything to me and my husband. He was very courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were at my house when they said they would be, and connected the TV and components quickly. Also, they were respectful by wearing masks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad did the work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech representative connected my TV with no problems. He was very professional and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was great, they connected New TV to our old sound bar system and it sounds great. Crew was very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hard workers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents connected my TV. there was a problem with my wifi caused by my provider, they kept with and solved the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Sami couldn't have been nicer and definitely helped us alot with our new tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get a replacement plan. Worth every penny..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for price love the hook up box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up got wifi up remote s changed and showed me how the new style connection box works, no more fishing around back or side of TV to hook ps4, PC or any other device all automatic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 stars for Geek Squad! Great service. The rep answered all of my questions patiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV and and all my questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup my TV and made all necessary connections. Was very patient and polite answered all my questions and made sure I was able to work it. He was very pleasant. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv75

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clarity, sound quality and connectivity Feel of being right there is fantastic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV very satisfactorily.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service at store and at home. All questions were answered and I was very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally Success

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took 3 visits by the Geek Squad to resolve the problem. But the last person was a specialist in this type of instillation and resolved the problem quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two service technicians worked efficiently. They definitely knew what they were doing. I usually do this kind of install myself. After this stellar service I will never again be a diy er

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad conected new TV to existing cable box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents made the proper connecton from my TV to the cable box, programmed our existing remote for simplification of use and showed us how to operate the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought it upstairs, unpacked it, and had it running in less than 30 minutes. Much faster than if I had done it. The cart-away service solved the problem of what to do with the old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't do it yourself!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending the $$ for the tv and sound bar, it is foolish to not include the expert setup. Also, the tv is potentially fragile, so let the experts handle it! My Geek Squad techs were so professional and efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK Squad was very professional & knowledgeable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very patient and walked me through my new TV setup. They were also very pleasant and also gave me suggestions on what I was missing and actually had that product handy in their truck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv perfectly and communicating well before arriving.

    I would recommend this to a friend