Customer Ratings & Reviews

The Geek Squad agents were very professional and helpful. They made sure everything was working correctly.

The Geek squad techs removed old TV, installed new TV to stand, and set up to Cable and sound bar quickly and easily. Also I asked them to give me a tutorial so would know how to use the basic channels and apps I use. Great service and very helpful. Was covered under my plan so no extra service charge.

The geek squad agent was here on time and set up my new TV very quickly. He was in and out in about 15 minutes and there were no problems. Very satisfied.

The Geek Squad carefully took our new 65" tv out of the box, installed the stand and connected the wires to our tv and to our dvr/HD box ans the picture on the tv is beautiful!! The Geek Squad even put our old tv in the styrofoam and in the box as our son wanted it to play video games on!! I definitely recommend the Geek squad, courteous, neat and thorough!

Geek squad is great at setting everything up and giving recommendations when at your home. They are expensive and should be used for more complicated setups.

The fellows that delivered my TV brought it in, removed it from the box, set it up properly and made sure it worked properly. They took the box and wrapping materials out. Then gave me sound advice saying "you can get used to your new TV by just playing around with it"! Sage advice!

the 2 guys Michael and Joey were GREAT explained everything were fast and cleaned up was perfect

My old TV (55" projection that served me well for 16 years) was remmoved for far less than I could have managed to get rid of it myself ..... so easy. I replaced my entire entertainment system with a large SONY TV, and receiver, etc. Geek Squad went thru the set-up and did the fine tuning so everything worked GREAT on day one. They also took the time to answer questions and explain what they were doing, It's many months later and I am still impressed by the job they did ........... couldn't be happier with the TV/TV set up.

These guy's came in set everything up and at the same time, explained everything to me. They made sure before they left, that I knew how to operate my tv.

Agent called and confirmed the time they were coming .Brought the ty and assembled it here. Placed it on my cabinet and connected everything up. Programmed my Dish remote to operate the new tv. Carried the old tv out and put it in back of my suv. They were very professional and polite!

Guys doin the set up were friendly, clean, and helpful. I took one star off because so some issues they had getting everything working, but in the end everything was working. I would gladly have the same crew return for a future install. My scheduled wall mount for my Sonos surround speakers, Seems the part is on back order over a month, was supposed to be available the morning of the tv install. Not the crews fault at all, and i would be happy having them back to install the mounts!

I remain loyal to Best Buy because of the Geek Squad. Every representative that has visited my home was a pleasure to have there. They set my TVs up and took the time to explain the process and to make sure that I knew how to properly use all the components before they left. They all handed me a business card with their info on it in case I needed to talk to them. I'm happy to say that they did their job correctly the first time so I never needed to contact them again. Geek Squad service is a definite asset to Best Buy.

We thought we could do the setup out of the box all by ourselves but turns out it was awkward. Not difficult to do but the size and thinness made us rethink our skills. We called and had the Geek Squad come and do it for us. Worth every penny! They even took the box with them to discard. Set it up and made sure everything was working right down to wing sure we could access all.

The Geek representative who set up my new smart television was excellent, as well as informative. The set up, as outlined in the new tv manual, can take awhile, and the Geek sped through it with ease, clearly having done this many times before. I have no idea how the average buyer can follow all of the enclosed instructions but that was not my problem. My tv was set up quickly and professionally, and that made me a very satisfied customer.

Delivery and set-up exceeded my expectations! The guys who brought the television to my house were really helpful and did an excellent job.

The ease it takes to learn and maneuver through the various Apps on the screen is unbelievable. Even for an old man like me. And all with one remote WOW!

The agents came on time and took down the old TV and put up the new one. It was well packed and they were very careful to take care. After it was set up, one of the gentleman stayed to program the TV, set up my apps, and make sure everything was going to work perfectly without struggling through it myself. Thank you!

These guys were very professional. They answered all question with clear direct answers and did a great job.

Dealt w/ 2 Geeks due to BB selling us a TV not as advertised (key components were missing) that was discovered when 1st Geek crew arrived. That team was frustrated too but professional and went-to-bat for us back at the store. A different Geek did the final installation when the replacement arrived (belatedly), did additional installation of a FireStick and an old Panasonic DVR/VHS unit w/ aplomb and pleasantness.

Viewing is great. Picture is clear. Sound varies with each show. Overall-buy this tv. I did!