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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 571 Showing 11,401-11,420 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great job by the installer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer arrived on time and did a great job setting everything up for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a fine job of un packaging and setting up my tv. Took time to show the features of product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Service was great great knowledge of my television and services offered by Best Buy. A true good representative of the company that he represents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Agents connected and set up my second tv very well. They were courteous, competent and clean. Wore masks entire time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our guy was insightful helpful and just plain great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad experts at TV installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service from the geek squad is always great. They know the products and go over everything to make sure I understand how to operate my device before they leave.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Details

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers polite and helpful. They did demonstrated most of the the bell and whistles but I found out this unit was more sophisticated than I first thought and I guess they did not have the time to cover all minutia.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad unboxed and set up my new Sony 4K TV in a short amount of time. They programmed the remote and removed the old TV. Nice clean cable arrangement. couldn't be happier. Fair price for labor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75" TV in Va Beach

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 75" was delivered and set up on the stand. The team also gave some good tips on the operation of the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install and removal of tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents installed my tv and removed the old one. very professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek Squad and their team of technical employees are great. I had a wonderful experience and would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very knowledgeable and knew their stuff. I had them hook up tv to an existing surround sound system that is about 8 years old, and add fire tv, and Rory knew exactly how to handle. Impressive!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooray for GEEK Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great both for installation and explanation of how the TV controls worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was awesome!!! These guys know their stuff and even took the old tv away.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Problem with programming software on new tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs positioned the television in cabinet but not address the built in software issue. They tried but ended up taking back the new tv and resetting the old.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived as scheduled. Tech was very communicative and allowed me time to absorb information! Didnt rush through the basics I needed to know but was quick in his set up. Appreciate his patience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing is simple in my house,and these Geeks solved problems connecting my TV and surround system from their knowledge and never giving up attitudes to make sure I was happy. They succeeded I was very pleased...,.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good and bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer very good. Geek squad customer service not so good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took his time and ensured my TV was calibrated correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install and personal set up outstanding.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dustin was excellent in using the space to set up all aspects of my entertainment system. He answered all my questions. I am really enjoying, with ease, all aspects of my system

    I would recommend this to a friend