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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 574 Showing 11,461-11,480 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great communication and setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad replaced the TV in my (90+ year old) parents' home. I was 1000 miles away and the techs communicated with me every step of the way. Great service and communication!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very capable and friendly guy delivered and installed. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron set up my tv and he was fantastic!!!! After setting it up he spent time to get the picture perfect and to explain how to use the complicated features. I could not be more pleased. Very professional!!! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven't been able to listen to surround sound since the new cable box was installed and geek squad was able to connect the new tv and surround sound and cable box so it now works. It is great!! Thank you!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad officer was the best, knowledgabel,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very please with our Geek Squad officer, as we call it. He was very knowledgeable and very patient with us old folks ...lol I have used Geek Squad for many years and will continue to do so if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is very professional , knowledgeable and considerate of my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whet made our Best Buy purchase so wonderful was the Geek Squard service we received Excellent courteous n thoroughly well as customer service given us n price at Best Buy Thank you jb

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY IMPRESSED. Detailed call the day before, came exactly when the said they would and had everything up and running in under an hour. Very professional and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were excellent!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad were very nice. I wasn’t home when they got there, but they instructed my mom on a few thing. They had a few questions for me and they contacted me via cell phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh these guys were awesome, could not have done it without them. The most polite an knowledgeable guys about this TV and if I ever had a problem with this TV, the are the guys I would want to service it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough good things about Geek Squad and the work they do. These guys are friendly and knowledgeable, any problems and they come right back and fix it. I highly recommend them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First time calling using Best Buy queen squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked several people to install 5.1 surround system and they all were very expensive. Finally I called Best Buy and they send me a persona to analyze my home and game me a great prise. Love the work they done l.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Effective Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install and setup was quick and painless. Worth the cost. Product knowledge could be better. Hooked up external speakers to an EX-LINK port. That does not work. Considering TV's size and weight, it was $$ well spent. Nice guys, very careful with our new big tv and our home & furnishing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my TV and did a complete setup for me, with knowledge and experience, and it works great, i am very satified with there work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have for 85" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team arrived early and had our old 85" tv off the wall and new tv mounted in less than an hour. Fast and efficient service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents unwrapped and placed tv on cabinet quickly. Connection to service was done quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV without any inconvenience. Everything went as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech helped with placement of the TV and hooked everything up, as expected. He then made sure everything was working correctly and showed us what to do with some of the newer features TVs now have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with the work done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the work done. The fellows did a great job putting everything together for us. We were very happy with their work and Wood by geek squad services again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always love geek squad

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad hooked everything up quickly and properly. He showed me some great info about my TV I would not have known otherwise. Very knowledgeable. And I will use geek squad again

    I would recommend this to a friend