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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 575 Showing 11,481-11,500 of 18,776 reviews
  • Rated 5 out of 5 stars

    excellent & efficient job performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected my computer & taught me shot cuts to my Email and printer in a very efficient way. Geek Squad also reprogrammed my tv remote to my surround sound system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Right on time service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new sound bar and woofer and instructed me in using the new sound system. I’m elderly so I had to give it full attention. The enclosed directions read like Greek. Thanks to my Geeks I’m up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still waiting on parts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still awaiting parts . Sanjin was supposed to be here on July 16th, but called and cancelled because the parts we needed were noy in stock. Sincerely, Steve Dickinson

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent GS tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Geek Squad tech - knowledgeable & efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid, well-informed professional work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid work with wall mounting; informed advice on connectivity (not all HDMI ports, even on the same TV, are created equal).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv securely.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very nice, quick and professional. The television he mounted, has held up perfectly we've had no problem's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and got it all set up. The were professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my TV faster than a New York minute

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carefully unpacked & set up TV on top of entertainment center. Quickly helped get the smart tv services setup and operating. Professionally cleaned up/removed excess packing material.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stephen from geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed our t.v. and explained usage. Stephen was very professional and extremely polite and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks Know Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and friendly. They set up the TV with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor did a great job of installation. He installed the TV fast & programmed it. Then cleaned up everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am happy with my flatscreen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television is a good size. It makes me feel like I am in a theater. I liked having the the availability to finance the product. This is the first television I have purchased in twenty years, and it is fun!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great set up service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was there on time and was very professional. The only complaint was when he connected the tv to the wifi. He didnt show me how he did it and the tv kept losing the wifi signal. I ended up setting it up using our password instead of the way he did it. All is fixed and working perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed a tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! The technicians were willing to go above and beyond to make sure we were satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highsense 65 inch TV and pioneer elite receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gary hooked up my TV the other components did an excellent job and he also hooked up my new receiver and all components to that also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Past Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this setup service before. I have no complaints with the professionalism with which the conducted themselves while in my home. They were very respectful to my wife and that is very much appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd party tech tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was friendly and knowledgeable. He was able to set up both tv’s very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very professional team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very knowledgeable about mounting and were very careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, helpful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was prompt, agent very personable, polite and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work, very helpful guys, easy to communicate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neil Hedge is a star. He may be running the company some day. Very skilled, explained everything clearly, handled phone call to Xfinity to work out interface with them - excellent.

    I would recommend this to a friend