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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 577 Showing 11,521-11,540 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of setting up my Sony 65” TV. Answered all my questions and were very professional through the entire setup process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek squad setup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who connected our TV were so knowledgeable and even gave us simple directions on how to use the remote. Excellent employees!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Television is excellent product and employees were professional and personable. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my soundbar and TV! Excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and gave us instructions on operation. They answered all our questions and made the adjustment to a new TV much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding !!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of my tv was wonderful. Tech was knowledgeable and efficient . Organized the cords. Programmed the remote, directv and helped me understand the new unit. Best Buy is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy's set up an antenna in our attic an set up a Roku device on our TV. They did a great job with everything and took time to show us how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used Geek Squad to set up my new tv and take away the old one and recommend it to all. Very nice and went through all the steps to make sure internet/wireless was connected properly and sound was clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed and setup my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went above and beyond. Friendly and very helpful. I would highly recommend this service and my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Derek and Michael Rock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's Geek Squad Team of Derek and Michael were fantastic and went above and beyond for my tricky Television installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squd Team-

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad arrived on time, installed my 65" TV and explained all of the features fully. This team served as a perfect "face" for the Geek Squad brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my new surround sound system to my existing TV. The system included in-ceiling mounted speakers. He did great work and took a lot of time to explain everything to me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Remote setting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t realize the set was married with google so had to have Geek Squad reset Xfinity remote for our chosen use. Set works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad Service Man was very good. He was excellent in explaining our new television. He hooked it all up and then went through all steps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was first on the route which was great. They came in did everything fast and neat . very courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians delivered and setup the tv and sound bar quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up crew

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick. They kept me updated with time and arrived when they said. Installation was quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5time customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very good and thorough Saved me some aggravation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm absolutely disgusted. You were supposed to take away my old TV and didn't. The taking away of my old TV is now on its 6th attempt. All previous times were canceled or unprepared. I have wasted my time being at home away from my work to wait for this disaster. I will go somewhere else next time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A+ Service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Techs were very knowledgeable and professional. Walked me step by step on my setup. Cleaned up and made sure all my questions were answered. Highly recommend

    I would recommend this to a friend