Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent Service!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad did a great job of setting up my Sony 65” TV. Answered all my questions and were very professional through the entire setup process.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Excellent Geek squad setup!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents who connected our TV were so knowledgeable and even gave us simple directions on how to use the remote. Excellent employees!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Television is excellent product and employees were professional and personable. Great service.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Sqard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents connected my soundbar and TV! Excellent job.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents set up my TV and gave us instructions on operation. They answered all our questions and made the adjustment to a new TV much easier.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Outstanding !!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation of my tv was wonderful. Tech was knowledgeable and efficient . Organized the cords. Programmed the remote, directv and helped me understand the new unit. Best Buy is great.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy's set up an antenna in our attic an set up a Roku device on our TV. They did a great job with everything and took time to show us how to use
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used Geek Squad to set up my new tv and take away the old one and recommend it to all. Very nice and went through all the steps to make sure internet/wireless was connected properly and sound was clean.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed and setup my tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They went above and beyond. Friendly and very helpful. I would highly recommend this service and my friends.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Derek and Michael Rock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy's Geek Squad Team of Derek and Michael were fantastic and went above and beyond for my tricky Television installation.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great Geek Squd Team-
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys from Geek Squad arrived on time, installed my 65" TV and explained all of the features fully. This team served as a perfect "face" for the Geek Squad brand.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Fast and efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent hooked up my new surround sound system to my existing TV. The system included in-ceiling mounted speakers. He did great work and took a lot of time to explain everything to me.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Remote setting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t realize the set was married with google so had to have Geek Squad reset Xfinity remote for our chosen use. Set works great
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Geek Squad Service Man was very good. He was excellent in explaining our new television. He hooked it all up and then went through all steps.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Fast and courteous
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was first on the route which was great. They came in did everything fast and neat . very courteous
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
TV installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians delivered and setup the tv and sound bar quickly and efficiently.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Set up crew
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was quick. They kept me updated with time and arrived when they said. Installation was quick
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
5time customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer was very good and thorough Saved me some aggravation.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm absolutely disgusted. You were supposed to take away my old TV and didn't. The taking away of my old TV is now on its 6th attempt. All previous times were canceled or unprepared. I have wasted my time being at home away from my work to wait for this disaster. I will go somewhere else next time.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 5 out of 5 stars
A+ Service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. Techs were very knowledgeable and professional. Walked me step by step on my setup. Cleaned up and made sure all my questions were answered. Highly recommend
This review is from TV Setup, 56” to 90"
I would recommend this to a friend
